Employment Advisor

_**The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen’s Community House**_

**JOB OPPORTUNITY**

Job# TNG2025-147

**POSITION TITLE**: Employment Advisor

**DEPARTMENT**: Integrated Employment Services

**STATUS**: Contract Full-Time, CUPE 7797

**# HRS / WEEK**: 35

**CONTRACT DATE**: ASAP until December 31, 2025 or until the return of the incumbent

**REPORT TO**: Senior Manager, Employment Services

**HOURLY RATE**: $29.95

**GENERAL DESCRIPTION**: The Employment Advisor provides case management in a client-centered and solution-focused manner to job seekers to help them to find and maintain sustainable employment. This position will collaborate with a team of employment service professionals to support, encourage and motivate clients facing multiple barriers to employment while connecting them to holistic resources, and achieving contract targets. This position works out of 3036 Danforth Ave and/or 1415 Bathurst St with the ability to travel to various TNGCS, community partners and employer locations within Toronto.

**MAJOR DUTIES**:

- Manage a caseload of approximately 200 clients annually, with the potential to increase based on program demand/ funder requirements. Ensure all service delivery objectives are met, including client intake, service standards, outcomes, data entry, and other performance targets outlined in the funding agreement
- Provide welcoming, excellent client service and belief in client success, in keeping with our funder’s service delivery standards
- Conduct thorough and accurate assessment of clients’ skills, education, experience, assets, barriers, motivation, goals and employment readiness utilizing the Common Assessment tool
- Support clients to develop their individualized Employment Action Plans to identify barriers and gaps, determine any supports required and to aid the client’s journey to securing long-term employment
- Work with clients to assist them to develop strong tools for job search success, such as resumes, cover letters, networking, job search tracking, interview skills, and using Artificial Intelligence (AI) when appropriate. Make appropriate referrals to supportive services, including internal to TNGCS, and/or programs offered through other community agencies, learning institutions or government initiatives to minimize barriers for clients and to help them progress to sustainable employment
- Reach out to employers directly as needed to support clients’ quick progress to employment
- Maintain regular and prescribed contact with approximately 200 clients annually, and ensure clients are supported in their first year of employment through 1, 3, 6 and 12-month checkpoints
- Support the Job Developers and Retention Specialists in providing retention support to clients and employers through maintaining regular contact and identifying support and advocacy needs to successfully maintain their employment for 12 months

**REQUIREMENTS & QUALIFICATIONS**:

- A post-secondary diploma/degree from a recognized institution in a relevant discipline, preferably career development, social work, vocational rehabilitation or adult education, and two years’ service experience in employment or related counselling or a combined equivalent education and experience.
- Fluency in written and spoken English. Working knowledge of a language of South Asia, preferably Bengali, Urdu or Hindi is an asset.
- Ability to provide high quality, client focused service, delivered in a positive, professional, compassionate manner.
- Experience in conducting and interpreting client assessments, and in coaching and mentoring clients.
- Experience in individual case management and group facilitation, preferably in an employment context.
- Knowledge of the local labour market, community resources, government programs, job search techniques, career development and issues relating to unemployment.
- Strong experience with Case Management Systems and Databases preferably EOIS CaMS, FFAI and/or other Ontario IES Case Management systems.
- Willingness and ability to work at various sites within Toronto as required.
- The willingness and flexibility to alter work schedules and regular duties to accommodate the needs of clients, the department and/or the agency, including occasional evenings and / or weekends

Pay: $29.95 per hour

Expected hours: 35 per week

Work Location: In person