Manager, Account Management, Service

We are seeking a Manager, Account Management, Service to join our team in Calgary or Edmonton.

The Manager, Account Management, Service, provides leadership to the regional account management service team. This role provides fair and consistent mentorship, coaching and leadership to service teams in the region. This role is responsible for achieving client retention, client satisfaction and increasing net promoter scores. The Manager, Account Management will lead their team to execute on account management mandates that align with our client’s strategic goals and objectives, while providing exceptional advice, solutions, and top of class client service and governance.

**The Manager, Account Management, Service will**:

- Be responsible for ensuring that process outputs for their team are high quality and in line with internal quality and service level standards.
- Act as key contact for client, key stakeholders and the business for service-related client matters
- Support on delivery of PC National Practice Operating Model in region
- Identify and deploy talent of newly acquired firms
- Integrate employees of new firms into their new roles within PC's structure
- Identify trends and needs of the marketplace to achieve organizational objectives
- Partner with other regional account management teams, VPs and distribution leaders to align account management support to address client needs
- Lead team in delivery and maintenance of national account management best practices
- Create exceptional work environments that attract and retain top talent
- Identify at-risk clients and engage key stakeholders to support team in delivering strategies for client retention
- Be responsible for achieving revenue growth through client retention, organic growth and cross-selling opportunities aligned with established budgets and targets
- In collaboration with your team, identify clients with Executive Sponsor needs and liaise with leadership to address the identified client concerns
- Engage in market feedback/voice of the customer assessments to ensure client needs are met. Collaborate with key stakeholders influencing customer experience to deliver change as needed
- Participate and engage in key corporate initiatives that influence account management best practices, regionally and nationally
- Facilitate the account management team’s growth and development
- Lead the account management team to achieve organizational goals and contribute to the growth of the organization
- Act as the main point of contact for the Alberta account management team

**T**o be successful**as a** Manager, Account Management, Service** with People Corporation, you will need**:

- Minimum 5 - 7 years’ experience in the group industry in a client facing role
- **A valid LLQP license (required)**:

- Experience in people management
- A deep understanding of the group benefits industry
- Proficient in Microsoft Office, Adobe Acrobat and general office equipment
- A valid drivers license
**- Previous supervisory experience in the group benefits industry
- CEBS designation

**What's in it for you**:

- Learn by working alongside our experts
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.