Pt - Tenant Support Worker (Surrey)

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE
This position will provide casework and support to residents of Connective’s programs to enhance their quality of life, to ensure the orderly and safe operation of the facility, and to maintain the goals of the counselling and/or rehabilitative plans.

STATUS AND CLASSIFICATION
Unionized; this position requires union membership. This position is open to applicants of all genders.

HOURS
24 hours per week; Friday and Saturday, 0800 - 1600, Sunday 0830 - 1630

This position requires the ability to work flexible hours based on operational needs.

REPORTING AND WORKING RELATIONSHIPS
- Reports and is accountable to the Program Manager or their designate
- Participates as a member of the Connective services team to ensure quality and continuity of services to clients
- Liaises with staff and volunteers of community and government agencies as required
- Liaises with Connective staff as necessary
- Accepts clinical direction from the care team
- Participates as a member of the Connective staff team

KEY ACCOUNTABILITIES
- Participates in the assessment, goal setting, and program planning - such as Personal Service Plans - for individuals living semi independently. Documents and implements the plan and provides input into the evaluation of the program.
- Evaluates client needs and develops short term plans to meet such needs with the active participation of residents and their families.
- Works directly with additional staff (i.e., Social Workers and Outreach Workers), community service and support providers, government and non-government organizations, and First Nations service providers to inform the development and implementation of individual support plans consistent with harm reduction and Connective’s philosophies and practices.
- Assists residents to function more independently in their own homes and in the community. Assists residents with daily life skills, social skills, and/or behaviour management. Nurtures opportunities and assists residents with activities such as grooming, basic cooking, money management, shopping, household safety, and pet care. Facilitates physical, recreational, educational, social, and vocational activities.
- Recognizes, analyzes, and deals with potential emergency situations such as aggressive behaviour(s) to minimize potential harm to others and/or the public.
- Administers medication to residents in accordance with established policy.
- Ensures health and safety standards are maintained
- Maintains oversight of the building as required to mitigate conflict amongst residents and/or other persons accessing the property.
- Completes regular and routine walk-through checks of the property and immediately surrounding area.
- Reviews and evaluates residents’ progress and adjusts programs as required. Provides feedback and support to residents and/or their families.
- Accompanies and/or transports clients to activities such as appointments, shopping, or leisure activities.
- Maintains/provides either written and/or verbal reports regarding clients’ daily activities and progress in accordance with policy and standards. Ensures that all required documentation is complete and accurate.
- Identifies social, economic, recreational, physical, vocational, and educational services in the community that will meet clients’ needs. Maintains liaison with other agencies, professionals, government officials, and the community.
- Along with the other residence staff, monitors and ensures effective operation of the facility including quality control concerning cleaning equipment, indoor and outdoor maintenance, inventory, and food services.
- Provides input into meal scheduling and preparation, including food inventory.
- As assigned, organizes, executes, and oversees the preparation of meals and involves the residents in this process.
- Participates in team meetings as instructed by the Program Manager.
- Other duties as subsequently negotiated.

WORKING CONDITIONS
- Functions independently, while remaining a crucial member of the care team
- Adheres to Connective’s policies and procedures
- Is available to work flexible hours as needed, which may include some evenings/weekends, as determined by program/client needs and schedules
- Is a member of CUPE local 1936-11

EXPERIENCE AND SKILLS
- Graduated with a Diploma in a related human/social service field and one-year of related experience
- Experience with clients with a history of conflict with the law, developmental disabilities and/or spectrum disorders, experiencing homelessness, interaction with social agencies and experiencing mental health challenges
- Experience working with First Nation communities
- A demonstrated and clear ability to respond well in crisis situations
- An understanding of providing service to people with different