Branch Customer Service Representative

2 weeks ago

Kitchener, Canada Gentek Full time

Company Description

Gentek is a leading manufacturer and distributor of vinyl/aluminum siding, windows, and other exterior home improvement products. With 3 manufacturing facilities and 22 distribution branches in Canada, we pride ourselves on providing our customers with superior service. This can only be achieved by having a fantastic group of employees and we know that they deserve a great work experience, which we strive to provide.

**Job Description**:
As a Branch Customer Service Representative, you are an essential part of the Gentek team. In this client-facing role, you will interact directly with customers in person, or by phone. Ultimately you will make sure they get the product and/or information they need and get them on their way. If you don’t already have expert knowledge of the building products we carry, you will be willing and able to develop the knowledge you need to provide the exceptional customer service experience that our customers have come to expect from us. At Gentek, we recognize the effort it takes to provide superior customer service and we are happy to provide a compensation package that reflects your value to the team including:

- Straight weekdays, so you get the weekends to yourself to unwind and do the things you love
- Limited overtime - only what is necessary to meet our customer service commitments. At Gentek, we’re all about work/life balance.
- Competitive benefits package.
- Savings plan with company matched contributions.
- A competitive salary.
- An awesome team and a welcoming environment

**Responsibilities**

As a Branch Customer Service Rep, you’ll know all about what we sell, know what we have on hand, and how to get what we don’t. General responsibilities include:
Customer Service
- Greet customers as they enter the distribution branch, or, as they call
- Answer customer inquiries about the materials and services Gentek provides
- Make it easy for customers to do business with us. You are their business partner.

Order Processing
- Enter and process customer orders through Gentek’s order system (e.g., BAP)
- Provide accurate and helpful information about products, availability, and delivery status
- Process customer payments to accounts in an accurate and efficient manner

Office Administration
- Perform basic administrative duties, including the accurate filing of paperwork, bank deposits etc.

**Qualifications**:
**Qualifications**:
Education/Experience/Skill
- Post-secondary education an asset
- Able to read and write word and letter/number sequences
- Must be computer proficient

Behavioural Disposition
- High compliance with standards, requirements, and processes
- Emotional intelligence that facilitates respectful and courteous interactions with customers and other Gentek employees
- Attentive and detail-oriented
- Must be able to multi-task, prioritize, and perform in a fast-paced environment

Environment & Physical/Mental Demands
- Must be able to endure largely sedentary work
- Distribution branch physical environment: noise, fluctuating temperature due to bay doors being open, constant stimulation of senses (visual, audio distractions)

Additional Information

Accommodations for applicants with disability available upon request.

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