Assistant Manager

**Schedule**
May include weekends

**Education Level**
College Diploma in Food & Beverage Management or equivalent.

**Career Level**
Minimum 2 years in Junior Management or Supervisory capacity in Hotel, Club or Catering Company

**JOB PURPOSE**: Under the direction of the Senior Manager or Catering Manager, the Assistant Manager assists in the day-to-day task supervision of catering operations. This position is a management position in Hospitality Services. The incumbent provides consistent supervision to front-line staff to ensure operational efficiency, maintaining department standards for food qualify and presentation, service, safety and sanitation while assisting senior management in meeting and exceeding customer needs and the goals & objectives of the department.

**GENERAL SKILLS**: Demonstrated initiative and interest in progressive management opportunities

Good supervisory and organizational skills

Must be computer literate

Good communication and human resources

Ability to supervise and work side by side with service staff

Ability to cater to a wide customer base

Ability to work under pressure and meet deadlines

**Key Accountabilities**:

- Operational Management
- Under the direction of the Senior Manager, Catering Manager or Associate Manager, assist in the day-to-day supervision of catering operations within Hospitality Services.
- Provides supervision and direction to employees.
- Operates under objectives set by the Senior Manager and/or Catering Manager.
- Assists in the monitoring of operational functions of assigned operation; including ensuring supplies and items ordered, identifying and recommending solutions for labour and food cost issues, and being conscious of the operational contribution of the unit.
- Monitors inventory level, assists in ordering food and supplies
- Assists with scheduling of staff
- Ensures marketing, operational standards and service standards are executed and followed within assigned units
- Assists with providing training to employees
- Involved in front-line customer service, set-up and clean-up when needed in peak demand.
- Human Resource Management
- Provides direction to unionized and casual employees
- Establish work priorities, shows employees how to do tasks, allocate staff during a shift
- Assists with providing training by working side by side with employees to understand where training gaps exist, suggesting training programs to the Catering Manager and Senior Manager.
- Fosters and supports a team-based work environment, empowering staff as they provide exceptional customer service.
- Ensures healthy and safe working conditions for the staff to achieve objectives of injury reduction.

**How To Apply**

**Employment Equity Statement**

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

Job applicants requiring accommodation to participate in the hiring process should contact:

- Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
- Faculty of Health Sciences HR Office at ext. 22207, or
- School of Graduate Studies at ext. 23679

to communicate accommodation needs.

**Vaccination Policy Statement**

The University is committed to providing and maintaining healthy and safe working and learning environments for all employees, students, volunteers and visitors. The University’s Vaccination Policy-COVID-19 Requirements for Employees and Students (the “Vaccination Policy”), requires all McMaster community members, including employees, accessing a McMaster campus or facility in person to be fully vaccinated or to have received an exemption from the University for a valid human rights ground. While the Vaccination Policy is currently paused, it may resume quickly and on short notice, as informed by public health advice and direction. Should it become necessary in future to resume the Policy, all community members will need to demonstrate compliance at that time. Successful applicants in those positions that work in host hospitals or other healthcare sites that have active vaccination mandates in place will need to comply with these and any other health and safety measures necessary as part of their appointment. The University will continue to follow the guidance of public health organizations to define fully vaccinated status.