Merchandising Service Manager

At Lowe’s Canada, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 450 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our Lowe’s, RONA, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you’re looking to do what you love, and to grow and evolve within our family—one of the best employers in Canada according to a recent Forbes survey—we could be perfect for each other.

**Our expectations**:
The Merchandising Service Manager (MSM) is primarily responsible for overseeing store execution of all merchandising, project, and merchandising servicing activities and to ensure a clean, safe, accessible, and appealing shopping experience for customers.

The Merchandising Service Manager works closely with deployment, field, and store leaders to confirm project priorities, scheduling, and needs (e.g., materials, supplies, time) while also providing ongoing project execution updates and feedback. This includes supervising the work of and assigning Merchandising Service team members to projects and project teams, monitoring resources, and reallocating work when needed. The MSM reviews and completes tasks assigned in Lowe’s systems, completes special projects, conducts surveys. The Merchandising Service Manager ensures store merchandise is stocked, fronted, and priced according to planograms, reset instructions, and store-specific merchandising standards (e.g., stock, displays, promotion space). In addition, the MSM assesses performance of store Merchandising service, resets, merchandise service, and customer experience projects. The MSM will also be responsible for understanding the individual service needs for the stores in their assigned area and ensuring the execution of those identified needs, including deciding when to make exceptions to a project plan, based on individual store needs and layout.

The Merchandising Service Manager oversees the performance of Merchandising Service team members, including hiring and training new team members, monitoring individual and team performance, analyzing performance metrics, and providing corrective action and developmental feedback opportunities. The Merchandising Service Manager is responsible for providing excellent customer service by greeting customers, fulfilling customer requests, identifying customer needs, and handling customer concerns. The MSM is required to maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks.

**Your role**:

- Resets and merchandise servicing (Resets and bay servicing)
- Provides direction to Merchandising Service Associates (MSA) regarding project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time)
- Confirms that all resets and bay integrity efforts are completed, in working order, and according to Lowe’s Canada specifications, planograms, and merchandising and safety standards
- Oversees that proof of reset completion is properly documented
- Leads associates in pre
- and post-walks to confirm project details and expectations
- Confirms completion of all WIRE tasks
- Leads efforts of buyback items and ensures they are pulled, prepped, and ready for shipping
- Oversees that merchandise, including top stock, is stocked, fronted, fully packed down, and priced in assigned area according to planogram
- Oversees efforts to move beams and grids, rotate stock, build products, and display products and product support materials as appropriate per reset and/or project instructions and processes
- Oversees the proper processing of damaged products
- Confirms that both daily routine and department specific service tasks are completed
- Confirms that all signage, reorder stickers, pricing, and product information is accurate
- Works with Receiving departments to ensure each assigned store has a staging process for reset product and product support materials
- Summarizes and communicates project information, updates, and feedback on project execution with store team, field leaders, and corporate teams
- Communicates logístical issues to the Field Merchandising and Service Manager and identifies opportunities to improve efficiency across the district
- Identifies and solves merch