Inside Sales

5 days ago

Aurora, Canada Canelite Development Full time

**Lead Intake & Qualification**:

- Use a structured question set to collect: address, photos/drawings, type of wall/beam work, timeline, and budget tolerance.
- Quickly identify A/B/C leads (high potential vs. price shoppers / time-wasters).

**Sales Process Execution**:

- Present our typical investment range for different scopes (ballpark only).
- Clearly and confidently position our **paid Structural Assessment & Design Session** as the next step.
- Book and confirm assessments/site visits in the owner’s calendar.
- Escalate only serious, qualified leads to the owner for technical discussions.

**Follow-Up & Pipeline Management**:

- Maintain an organized lead log / CRM (even if in a spreadsheet).
- Send standardized follow-up messages (Day 2, Day 7, Day 14) after quotes are issued.
- Track where each opportunity sits: Lead → Qualified → Assessment booked → Quote sent → Won/Lost.

**Customer Communication**
- Manage expectations on scope, timelines, and process (not technical design).
- Protect the owner’s time by filtering out non-serious or misaligned prospects.

**Reporting & Performance**:

- Produce weekly reports on lead volume, contact rate, assessments booked, and jobs won.
- Participate in continuous improvement of scripts, templates, and processes.

**Requirements**:

- 2+ years in **inside sales, appointment setting, or call-centre / home services booking** (construction, HVAC, renovations, pest control, roofing, etc. is a strong asset).
- Strong, clear spoken and written English; comfortable on the phone.
- Demonstrated ability to **move conversations toward a decision** (book / not book), not just “answer questions.”
- Comfortable discussing money, investment ranges, and fees in a confident and professional way.
- High level of organization: able to track many open leads and follow-ups without dropping the ball.
- Basic familiarity with construction / renovation terminology is an asset; willingness to learn is mandatory.

**Personality / Behaviour Fit**
- Confident, calm, and polite - not afraid to ask direct questions.
- Resilient when prospects hesitate or push back on price.
- Understands that their success is measured in **booked paid assessments and won projects**, not just “being nice on the phone.”

**Job Types**: Full-time, Part-time

Pay: $17.20-$32.45 per hour

Work Location: In person

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