Client Care Coordinator

2 weeks ago

Windsor, Canada WS Audiology Americas Full time

**About us**:
Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing**_ Wonderful Sound for All_**. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

**About the position**:
We are searching for a customer-centric and organized Client Care Coordinator for our **Windsor, ON** clinic at **Cabana Road**. This is a **full-time, permanent** opportunity with regular hours of work being **Monday - Friday 8:30 - 4:30 pm**. This is a busy clinic location where you will work as part of a team; this is a great career move for someone with strong administration/customer service skills.

**What you'll do**:

- Act as the key point of contact for patients at our clinic with client-facing/front-desk responsibilities (answering phones, scheduling appointments, greeting clients)
- Perform administrative tasks (processing payments, maintaining client files, ordering supplies, receiving incoming mail and packages)
- Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and products
- Participate in HearCANADA branding and marketing initiatives (attending community-based events, marketing collateral drop-offs, networking with other healthcare providers)
- Assist clinical team members with sanitization and equipment as directed
- Collaborate with other Client Care Coordinators to share administrative duties within the clinic

**What we are looking for**:

- 3+ years of experience in a customer service or administrative capacity
- Experience in a retail or sales-oriented environment is strongly preferred
- An energetic, self-driven person who is excited about business development and community partnerships/marketing
- Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partner
- Proficiency with scheduling software and MS Office
- A valid driver's license and access to a vehicle is strongly preferred as the role will involve some work related (mileage is compensated) local travel to events/marketing engagements

**What’s in it for you**:

- Competitive hourly pay + quarterly bonuses
- Employer-paid benefits that start on your first day
- RRSP program with employer matching
- Education assistance program and ongoing mentorship/professional development opportunities
- A culture that promotes inclusivity and a shared passion in making a positive impact in our community

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