Information Technology Manager

**Job Description**:
**About Rosewood Hotel Georgia**

Following its debut in the Roaring '20s, the legendary Hotel Georgia came to be known as Vancouver's most historic and elegant retreat. When it first welcomed guests in 1927, the hotel brought unheard of luxuries to the young city of Vancouver and Canada's West Coast. And it wasn't just the local society set that made the hotel the heart of Vancouver; Louis Armstrong, Ginger Rogers, Frank Sinatra, Laurence Olivier, the Rolling Stones and the Prince of Wales all added to the mystique of this irreplaceable piece of history.

This fully restored Georgian Revival property has returned to its former grandeur with additional elegance afforded by extensive amenities and the impeccable service of Rosewood Hotels & Resorts. From the painstaking restoration of “Old World” craftsmanship to the addition of the most luxurious furnishings and latest technology, Rosewood Hotel Georgia offers an unmatched combination of legacy and luxury - a return to the golden age of hotel travel.

**Begin Your Rosewood Journey**

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Hotel Georgia is looking for an **Information Technology Manager**.

The information Technology Manager will be responsible for providing strategic leadership, functional guidance and valuable insights to Operations Leader, Partner, Executive Committee and Department Heads for optimal business decision; Will be responsible for the overall management and performance of IT systems within the hotel. Will implement the Rosewood Digital Business & Transformation strategy in order to support the company’s strategic objectives; Establishing and executing a people strategy that will cultivate a high-performing technology team who will continue to evolve and stay relevant in the business and technology landscape.

**Main Responsibilities**:

- Creation and embracing the culture of business partnering by working with hotel’s senior management team to deliver Oversight and Management of Rosewood Hotels Technology Services.
- Provide technology enabled business leadership to our Hotel & Outlets.
- Drive standardization in our property technology, Capture, rationalize and champion evolving business requirements. Be Local and Global - enable global projects, support, security.
- Drive positive changes in user adoption, enablement & best practices.
- Assist with transformation programs, hotel openings, focus groups. Implement agreed strategies and associated plans.
- Develop, maintain and review the company project program in partnership with the Corporate Digital Business & Transformation senior management. Ensure projects are delivered on schedule that meets the agreed objectives and business needs. Manage and review IT projects
- Be responsible for the management of IT and systems risk & compliance
- Lead the Digital Business & Transformation department and ensure that the staff are aligned with Rosewood’s vision, mission, values and strategic priorities.
- To communicate and provide recommendations to senior management in areas of IT expertise.
- Manage relationships with strong business acumen & communication skills. Has the ability to innovate, influence and lead Hotel and Outlet management as well the Property Owner groups through complicated IT projects, planning and decisions.
- Ensure the continued, uninterrupted operation of the hotels and other business units, IT infrastructure and systems required for the company’s services, secure from threats and operating within agreed performance metrics
- Plan and manage the departmental budget and the IT capital expenditure program for the hotel in partnership with the Director, Finance Business Partner
- Implement a continuous measurement, review, audit and benchmarking process to monitor the security, capacity and performance of systems.
- Regularly review, monitor, audit & report on user access and permissions to hotel & corporate systems and assets.
- Monitor Service Level Agreements (SLA) for local systems/vendors. Monitor and Report performance on centrally agreed SLA’s for the business units.
- Work with the Corporate Digital Business & Transformation senior management to plan schedules and priorities and respond to any major issues.
- Identify opportunities for cost-effective investment of financial resources in IT systems, including staffing, sourcing and purchasing.
- Facilitate consultation with stakeholders to define business systems requirements for new technology implementations.
- Self-Reporting of local IT support tickets to enable enterprise analytics of asset performance. Meets targets for system maintenance, problem resolution and system uptime.
- Works within pre-set budgetary limits. Works to the highest level of integrity and transparency
- Strong interpersonal and relat