Cfaa Fire Alarm Technician

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Fire Alarm Technician to join our amazing culture at our Ottawa location. As a Fire Alarm Technician, you will be responsible for providing customer and technical support for new and installed fire alarm systems that are typically less complex. Scope of work includes technical assistance, troubleshooting, programming, testing, and inspection of fire alarm systems.
**Who You Are**
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Fire Alarm Technician.
**Who We Are**
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
**What you’ll do with “Our Training and Your Experience”**
- Test, repair, and service a variety of fire alarm systems and equipment with guidance as needed. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
- Identifies and resolves problems for most types of service calls including emergency calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; Exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. May require originality and ingenuity in some situations.
- Using technical knowledge, skills and experience, may act as mentor for less experienced staff. May provide guidance to workers in testing, annual inspections, and adjusting equipment to obtain optimum operating performance.
- Effectively communicate project requirements and status including project change proposals and related project activities on a regular basis to project manager/supervisor. Completes work on time and according to project schedules including project change proposals.
- Perform wiring checkout, system start-ups, and programming using commissioning tools. Complete final adjustments, calibration and commissioning reports on systems.
- Complete accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.
- Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.

**What You’ll Need**
- Solid customer focus and ability to work under pressure; ability to determine the needs and wants of the customer without being prompted
- Solid technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems
- Solid programming skills and proven ability to troubleshoot problems and look for solutions
- Must be a self-starter and work well with general supervision
- Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper)
- Strong verbal, written and interpersonal communication skills
- Solid organizational skills and the ability to handle multiple service needs simultaneously

**Requirements**:

- Registration as a fire alarm technician with the Canadian Fire Alarm Association (CFAA) required.
- A degree in electronic technologies (electrical engineering or similar) is considered an asset.
- At least three years of commercial experience
- Experience with Edwards products
- Certifications EST-3/3X
- I/O, EST-2, QuickStart and EST-4 certifications are excellent assets
- Certificate of training from a recognized public post-secondary institution, or registration as a fire alarm technician from the Canadian Fire Alarm Association (CAIA) is considered an asset

**Company Benefits and Perks**
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

- Company Holidays and Paid Time Off
- Fun & Laughter Day Off
- Immediate comprehensive benefit plan (medical, dental, etc.)
- Employer contribution to RRSP;
- Work environment committed to safety;
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Fleet Vehicle
- Corporate So