Manager Operations Investments

**MDFO Manager - Operations Investments**

Would you like to manage, coach and support a team of dedicated people in the Operations sector? Would you like to optimize operations and recommend new practices? Would you like to be part of change? Would you like to put your leadership skills and talent to use to influence decisions?

As a Mutual Funds Dealer Operations (MFDO) Manager, you'll be part of a dynamic team and work in a stimulating, bustling diversified environment. You'll direct a team of about 20 people whose mandate is to carry out the transactions on the investment products distributed by National Bank of Canada various business lines. You'll also maximize your employees' contribution while helping them progress and develop their skills through personalized coaching.

Interested in finding out more?

You'll be based in Toronto and report to the Associate Vice President, Operations Investment.

Your main responsibilities:

- Take charge of the team's development: recruitment, integration, training and continuous improvement
- Manage a team that will carry out non-automated financial and non-financial transactions related to all products on Fundserv as well as manual investment products (non-Fundserv) for all types of plans: registered and non-registered accounts (RRSPs, RRIFs/LIFs, TFSAs)
- Create a climate conducive to helping employees/the team develop their full potential in a transformation context (digitization and automation)
- Keep abreast of technological developments and new work processes that can help improve the team's productivity while reducing operating expenses
- Ensure sound budget management and workforce planning in your sector Ensure your sector's overall performance (budget, work organization, capacity management)
- Meet compliance and operating risk requirements
- Work closely with different partners to implement joint strategies to deliver the client experience
- Represent your sector on different internal and external committees and/or partner roundtables

You'll stand out through your leadership, your professional judgement, your tolerance of uncertainty, your ability to manage change and your collaboration.

**Requirements**:

- Bachelor's degree in a related field and 5 years of relevant experience OR Master's degree in a related field and 3 years of relevant experience
- Experience in personnel management and coaching, mandatory
- Adaptability and tolerance of uncertainty
- Sound knowledge of investment processes and registered plans (RRSPs, LIRAs, locked-in RRSPs, RRIFs/LIFs, RESPs, TFSAs, etc.)
- Sound understanding of regulatory requirements (CIRO)
- Experience in project delivery and change management, an asset
- Strong interpersonal skills and proven ability to influence
- Strong analytical and synthesis skills
- Proficiency with management concepts (e.g. capacity management, productivity, continuous improvement)
- Ability to mobilize and rally your team
- Good priority management skills
- Knowledge of Microsoft Office suite (Word, Excel and PowerPoint)
- Bilingualism, both spoken and written (English and French), an asset

**Your benefits**

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

**We're putting people first**

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

Come live your ambitions with us