Booking Clerk, Parc Cdbc

Booking Clerk, PARC CDBC

BC Children's Hospital

Vancouver, BC

What you'll do

Schedule and book client appointments and follow-up appointments in accordance with established policies and clinic guidelines, including booking urgent assessment appointments, complex interdisciplinary appointments, team rounds and family and community conferences. Make adjustments in accordance with client and department requirements and notifies both family, legal guardian(s) and clinician, ensuring that appropriate date, time, and location are provided to client.
Place appointment reminder phone calls to client/parent(s)/legal guardian(s) and asks routine screening questions related to policies such as Infection Control.
Schedule and book interpreters in accordance with established procedure and as directed by clinical team.
Type and distribute a variety of technical and non-technical material such as appointment letters, correspondence (including re-direct letters), reports, notices, agendas, notes/minutes of meetings and spreadsheets by utilizing various computerized word processing and spreadsheet software packages, creating files, and editing material for stylistic consistency and grammar as required.
Maintain and update relevant clinic lists such as the Clinic Cancellation List and Child Mind List as per established procedures.
Receive and register clients upon arrival. Ensure client demographics and appropriate information is complete and accurate and follows up with appropriate parties as necessary. Advise appropriate professional that the client has arrived.
Assemble and maintain client charts by utilizing appropriate forms and layout in accordance with established procedures and filing documentation. Telephone physicians' offices or hospitals to request client information/documentation to ensure accuracy of records and charts.
Perform referral functions including duties such as screening for information as identified by specialty clinics, gathering additional/missing information, entering data, and receiving and processing related paperwork. Schedule new referrals based on established criteria and works with the Case Managers to appropriately schedule urgent referrals based on clinical indicators.
Perform receptionist and other clerical duties such as answering telephones, responding to inquiries and requests for information, obtaining client files as necessary, printing daily schedule, and forwarding problems and complex queries to appropriate personnel.

What you bring

**Qualifications**:
Grade 12, plus two (2) years' recent, related experience or an equivalent combination of education, training, and experience.

Skills & Knowledge

Ability to keyboard 45 w.p.m.
Knowledge of medical terminology.
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Ability to organize work.
Ability to operate related equipment.
Physical ability to carry out the duties of the position.
Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
Annual statutory holidays (13) with generous vacation entitlement and accruement.
PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

**Job Type**: Regular, Full-Time
**Wage**: $27.10/hour
**Location**: 4500 Oak Street, Vancouver BC, V6H 2N9
**Hours of Work**: Monday - Friday, 0730-1530 or as operationally required
Requisition # 167470E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

BC Children's Hospital (BCCH) provides care for the most se