Outreach Worker

**Reporting to the Manager, Programs and Services this position will be responsible to**:

- Provide full case management services (approximately 20 cases per Outreach Case Worker) to women who are experiencing domestic abuse based on a women centered approach. This service includes, intake, needs assessment, service planning, monitoring metrics, and evaluating success.
- Independently deliver program assessment, engagement, crisis intervention, goal and case planning, skills coaching, and program completion, consulting with the manager as necessary.
- Ensure case management documentation and program information are maintained in an accurate, timely, professional, and confidential manner, meeting KWS, Funder, and sector standards.
- Foster positive relationships with women based on patience, empathy, dignity, mutual respect, and confidentiality.
- Develop safety plans with the women to minimize risk and assist women to create and develop their own support networks and connections.
- Drive women to appointments such as housing interviews, court dates, and medical appointments as required.
- Build and maintain a network of working relationships with other community service providers, community groups, etc. to develop programming, coordinate program delivery, ensure effective referrals and a good continuum of care.
- Liaise with other service agencies and professionals and maintain current knowledge of issues and resources related to abuse and violence.
- Provide presentations, and participate in public awareness activities, about services and issues of abuse.
- Maintain accurate logs and compile statistical records to support program needs and inform ongoing program development and evaluation.
- Participate in program development through collaboration with the management team.
- Perform other related duties as required.

**Qualifications**:

- Post-Secondary diploma in Human Services, Social Work, Psychology, or related field.
- Minimum of three years’ experience in a similar organization/sector.
- Valid BC Driver’s License and satisfactory criminal record check.
- Provide a current Drivers Abstract
- Standard First Aid Certificate and CPR level B.

**Skills and Abilities**:

- A good working knowledge of domestic abuse and its impacts, and of relevant community resources.
- Skills in advocacy, crisis intervention, risk and ongoing assessments based on the needs of women and their children fleeing domestic abuse.
- Expertise in case management.
- Demonstrated ability to build relationships within the community that will facilitate a continuum of care that is women-centered and that mobilizes resources to support Kelowna Women’s Shelter programming.
- Ability to provide service in a respectful, empathetic, and woman-centered manner while maintaining appropriate personal and professional boundaries.
- Ability to work independently and in a self-directing manner as well as the ability to work in a cooperative and collaborative manner with the transition house team and other community agencies.
- Ability to engage with diverse populations in a respectful and culturally responsive manner.
- Willing to work a flexible schedule in order to best meet the needs of the women and children

This position requires Union membership.

The Outreach Worker is a full-time, 37.5 hr/week, temporary (1 year with the possibility of extension) position. Full benefits are available upon successfully completing the required probationary period.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Store discount
- Vision care

Schedule:

- Monday to Friday
- Weekend availability