Supervisor

Indigo Park is currently seeking a full time Supervisor for its parking operations. This position is responsible for ensuring company policies and procedures are followed and the day-to-day operations run smoothly.

While on duty, the Supervisor is responsible for the overall operation of the following 3 departments:

- Shuttle
- Enforcement
- Parkade/RCSS

**Why Join Indigo?**
- We believe in personal and professional development,
- We believe in recognizing and rewarding excellent performance.
- We believe that diversity is a means for success.

**What Would You Be Doing?**

Lot Responsibilities:

- Point of contact for all customer inquiries and needs. Works closely with property management to ensure all key stakeholder needs are met in a professional and timely manner.
- Initiation of work orders to deal with any necessary repairs, maintenance and/or improvements as needed.
- Point of contact for contractors, building maintenance department, equipment suppliers.
- Responsible for inspecting the parking facility on a regular basis to ensure it is safe, efficient and operating at or above company standards.
- Equipment Maintenance and Security:

- Responsible for ensuring all equipment is functioning properly and/or initiate proper requests for maintenance to ensure facility safety and revenue control.

Staff Supervision:

- Provide effective leadership and communicate the vision and goals of the organization.
- Sustain a physical presence at the facility to ensure customer needs are addressed in a timely, professional manner.
- Scheduling and coordination of staffing for site based on regular manpower requirements and event activity.
- Staff training, coaching, mentoring and general staff management.
- Responsible for ensuring staff are following correct policy and procedures.
- Ensure that we provide the best in customer service standards and monitor the resolution of customer issues up to including escalating matters to senior management.
- Monitoring of personnel to ensure compliance with company policies and operational procedures, including but not limited to uniform and company policy standards.
- Completion of payroll related to staff hours worked.
- Staff disciplinary action, including issuing of verbal and written warnings. Subsequent monitoring and follow up action if required.

Incident Handling:

- Tracking and managing of incident report/damage claims as well as corresponding with customers regarding safety and liability.

Financial:

- Reconciliations for month end reporting. Cash handling and pay machine replenishments as required.

Administration:
**What Are We Looking For?**
- Minimum of 3-5 years of customer service experience with some experience being in a supervisor role.
- College degree preferred. High school diploma minimum.
- Experience in hospitality or service industry; previous experience within the parking industry is considered an asset.
- Technical or mechanical skills are a definite asset.
- Clean drivers license
- Ability to successfully manage and train other employees.
- Ability to resolve conflict and problems within tight deadlines.
- Exceptional multi-tasking abilities and prioritization skills.
- Strong organizational skills.
- Strong Microsoft office skills required, including Excel and Word.
- Strong communication and interpersonal skills, both written and verbal.
- Ability to work independently, in a team, and meet deadlines under pressure.

**Schedule**
- Monday to Friday
- **Overnight 10:00 pm to 6:30 am**
- The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in the relationship to the materials or processes process._

IPC2

**Job Types**: Full-time, Permanent

Pay: From $22.00 per hour

Schedule:

- Monday to Friday
- Night shift

Application question(s):

- Can you work Monday to Friday from 10:00 pm to 6:30 am?

Licence/Certification:

- class 5 drivers license? (required)

Work Location: In person