IT Analyst, Cyber Security, Network

Join us at InnServices as an IT Analyst, Cyber Security, Network & Infrastructure

**About Us**

Located in Innisfil, InnServices is an award-winning, progressive organization that delivers the highest quality water and wastewater services to Innisfil and other municipalities. We serve over 11,900 households or residences and have over $255 million in infrastructure. InnServices operates facilities **24 hours a day, 365 days a year.**

**Our Mission**:To provide safe, reliable, and cost-efficient water and wastewater services, through innovation, that are valued by our communities. To foster an inclusive, supportive, family-oriented utility that values our employees and our communities.

**Our Vision**: To be Canada's most innovative water and wastewater utility.

**Our Values**:

- Safety
- Quality & Reliability
- Innovation & Efficiency
- Fiscal Prudence
- Support & Respectful Culture
- Community Leadership & Presence

**Why work for InnServices?**
- We have a fantastic workplace culture
- We welcome fresh, innovative ideas
- We are a flexible company that offers hybrid work

**The Opportunity**

**Responsibilities include, but are not limited to**:

- Analyzes, develops, and maintains a cyber security framework to address cybersecurity threats based on current best practices. Acts as the authority for all cyber-security related matters in the organization.
- Oversees vendors and other partner organizations to perform risk assessments of new solutions. Monitors existing cloud solutions for security compliance and enforces security standards if required.
- Ensures the integrity, stability, availability of IT services by developing, analyzing, and monitoring back-end infrastructure.
- Leads the support, design, configuration, deployment, troubleshooting and maintenance of network and cyber security infrastructure to ensure efficient day-to-day operations and mitigate risks from potential threats.
- Leads the development of policies, procedures, and educational material to formalize a comprehensive cyber risk mitigation program.
- Create reports for key metrics and deliverables for presentation. Identify opportunities for improvement and work with stakeholders on implementation.
- Provides advice, recommendations, support and educational material to leaders and staff on issues pertaining to cyber security. Conducts live training for leaders and staff as required.
- Responds to any security breaches or intrusions that may occur, as the key resource for cyber security incident management.
- Remains up to date with current trends in cyber security threats, technologies, and mitigations. Identify emerging threats, tactics, and procedures, and collaborate with internal and external teams to share trends and provide actionable threat intelligence.
- Supports the design, configuration, deployment, troubleshooting and maintenance of servers, network, and backup infrastructure.
- Ensures the integrity and management of corporate data and enterprise storage (i.e., access permissions, sensitive and confidential documents, data retention, etc.).
- Receives, documents, prioritizes, and provides timely 2nd level technical support and response to users of technology systems.
- Works closely with other members of the Information Technology team in the identification, diagnosis, isolation, and resolution of complex problems.
- Participates as part of the IT after hours on-call rotation to address emergency IT related issues as they occur outside of normal working hours.
- Research emerging technologies, threats and services that may enhance user satisfaction and security with IT projects and make recommendations on new products.
- Participates in handling of political, confidential, sensitive and investigation requests.
- Other duties as assigned.

**An Emphasis on Health and Safety**:
With health and safety being one of our core values, it is important to ensure you perform the duties of the position in a safe manner, in compliance with the Occupational Health and Safety Act, InnServices’ Health and Safety Policy and Procedures Manual, and any other pertinent regulations, to promote a healthy and safe workplace for all employees.

**Core Capabilities**:

- Ability to interact effectively and courteously with all levels of staff and contacts in a Customer Service focused environment; build cooperative, collaborative working relationships with internal and external customers.
- Ability to think critically, using logic and reasoning when determining solutions to technical and business requirements. Advanced troubleshooting ability to determine root causes of system issues, while using good judgment and decision-making skills when evaluating potential actions for implementation.
- Self-starter with leadership ability designing and implementing new systems, policies and procedures in a corporate environment.
- Ability to maintain confidentiality.
- Availability to attend evening and/or weekend meetings or other events; and