Director Home and Community Care

**Requisition Details**:
Employment Status: Temporary, Full-time (1.0 FTE)

Program Name: Home and Community Care

Number of Hours Bi-Weekly: 75

Work Schedule: Days

Anticipated End Date: January 2027

On Call: Yes

**Job Summary**:
The Director leads the site management team responsible for the daily delivery of Home Care and/or Community Support Services within VON's quality and risk management framework. The Director oversees the day-to-day coordination and delivery of services by executing site-level operational plans, providing leadership and guidance to staff, and ensuring adherence to policies and procedures.

**Key Responsibilities**:

- Participates in a systematic approach to relationship management, developing partnerships and strategic alliances to build successful relationships with program and community stakeholders in order to ensure successful community and client service initiatives and program outcomes.
- Directs and guides staff, both unionized and non-unionized, in the delivery of client services in accordance with current regulatory guidelines, VON policies, standards and values, funder contracts.
- Ensures sites have a plan for the availability of qualified, motivated staff and volunteers and a workforce/succession plan to meet ongoing and changing staffing needs.
- Establishes site specific action plans to achieve operational performance objectives for the provision of services and implementation of site programs.
- Develops, implements and maintains business plans for current/new programs, integrating and measuring financial and risk exposure criteria at all levels of the development cycle.
- Develops annual budgets and manages financial resources effectively and efficiently; analyzes and communicates reports to site management teams and collaborates with the Regional leadership team to develop and implement appropriate corrective actions.
- Ensures Community Corporations are supported at the local level, aligned to VON's mission, vision and values and integrated into the site objectives and operations.
- Provides input into the development of VON policies, standards and best practices ensuring they support clinical best practices and reflect the current health care environment and client needs.
- Ensures quality of care and service delivery, and manages risk by overseeing compliance to VON Standards and policy, legislative requirements, regulations and contractual agreements.
- Collects and evaluates client and external environment information to enable evidence
- based decision-making.
- Works collaboratively with provincial and regional colleagues on budgets, programs and client care practices.
- Ensures that all work is carried out in accordance with applicable health and safety legislation, policies and procedures, and all other legislation, policies and procedures relevant to area of work.
- Supports the successful implementation of the Regional labour relations strategy and the achievement of local labour outcomes through the development of positive relationships with unions and ensuring compliance with Collective Agreements.
- Develops and sustains positive relationships with unions, ensures compliance with Collective Agreements and supports the Regional Labour Relations strategy.
- Ensures current knowledge of all applicable statutory requirements, policies, procedures and guidelines relevant to area of work.
- Implements, maintains or exceed nursing and homecare service standards.
- Identifies, investigates and resolves critical service delivery issues and manages the most complex and sensitive client and staff issues.
- Collaborates with IT Services to identify and resolve IT-related challenges and to ensure that staff are prepared to operate technological and computer equipment as required.
- Collaborates with Finance and the site management team to plan and manage the physical and material resources required to satisfy the needs of the support, service and management functions across all sites.
- Liaises with landlords and VON legal counsel in supporting VON leasing arrangements, upcoming renewals and any problems/concerns with office facilities as required.

**Common Leadership Responsibilities**:

- Promotes the strategy of VON and its role as an integrated community care provider to all stakeholders and staff.
- Prioritizes and ensures alignment of emerging opportunities in the community with VON strategic plan.
- Provides leadership in navigating the requirements and complexities of unionized and non
- unionized environments.
- Coaches, advises, motivates, and provides leadership to staff; creates a positive workplace for staff.
- Promotes the LEAN team management approach to ensure a common paradigm of management and discipline of management practices.
- Ensures there are mechanisms for all staff to come together to hear of organizational news and to provide feedback on what is working and what is not working.
- Ensures the completion of performance development an