Medical Office Assistant

**Medical Office Assistant**

**Casual**

Sylvan Medical Center, located in beautiful Sylvan Lake, Alberta, is looking for a friendly, dedicated, task-oriented, and reliable Medical Office Assistant to handle client-facing duties as well as general office management tasks. This role will provide excellent medical and administrative support to the physicians and patients by assisting in maintaining strong clinical operational efficiencies. Strong attention to detail and the ability to multi-task are a must. This is an excellent opportunity if you are looking to work with a fantastic team.

**Responsibilities / Requirements**

**Administrative (including but not limited to)**:

- Maintaining efficient general patient flow within the clinic while exhibiting professionalism, empathy, and friendliness.
- Checking patients in at the reception area and notifying the appropriate doctors of concerns regarding the current patient status.
- Assisting in updating patient personal information and creating new patient files within the Electronic Medical Record (EMR).
- Ensuring that all patient demographic information is up to date and complete (including name, address, contact phone numbers, Personal Health Number, Next of Kin information).
- Consistently recording pertinent/relevant personal and medical information within the EMR as well as specific dialogue information with patients (via phone or in person).
- Providing clear instructions to patients regarding future appointment dates, follow-up medical tests (which may include fasting protocol instructions), distribution of forms and/or paperwork required, and/or any special instructions needed for other patient appointments.
- Following clinic processes for answering patient inquiries.

**Medical (including but not limited to)**:

- Efficiently filling exam rooms with booked patient appointments, preparing patients for exams by the doctor when required.
- Properly setting up any surgical or dressing trays required by doctors for patient appointments.
- Effectively collecting personal information and data including patient weights, heights, blood pressure, urine testing, eye exams, pap/swab setup.
- Preparing patients for medicals (e.g., Drivers, Employment) and completing and/or copying applicable medical forms before the doctor/patient appointment.
- If applicable (and as directed/under the discretion of the attending physician), assists doctors with specific medical procedures such as minor surgeries, dressings, sutures or cosmetic skin removals, ECGs, wart treatments, etc.
- Regular cleaning and sterilization of exam rooms, station storage, and medical equipment. This may also include temporary and emergency cleaning if the patient bathrooms or exam rooms are compromised.
- Organization of the Medication Sample cabinet and performing regular checks to ensure samples are not stale-dated. Ordering and restocking supplies.
- Effective collection of patient swabs and specimens taken by the doctor, following requisitions required, recording procedures and specific medical information in EMR, and being aware of the laboratory transportation process.
- As required, daily sterilization/reprocessing of medical speculum and appropriate equipment, including proper documentation of sterilization processes.

**Education and Personal Requirements**
- Experience as a Medical Office Assistant is an asset.
- Preference for completion of the Medical Office Assistant Program or Unit Clerk Certificate Program from a recognized post-secondary institution.
- Energetic, empathetic, friendly, supportive.
- Focused on providing the highest quality of patient care.
- Collaborative and respectful.
- Team-oriented and flexible.

**Job Type**: Casual

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Sylvan Lake, AB: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Medical Office Assistant Program (required)

Work Location: In person