Bilingual Customer Experience Installation Specialist

19 hours ago

Quebec City, Canada Mysa Full time

At Mysa, we’re passionate about making it simple for people to save energy without sacrificing comfort. We’ve built a people-first culture that values flexibility, collaboration, and doing meaningful work that makes a real environmental impact.We’re looking for a **Customer Experience Installation Specialist** based in **Quebec** to provide expert guidance to contractors and installers of our **Line Voltage thermostats** (and our upcoming Low Voltage model). In this role, you’ll be the go-to technical resource—helping ensure smooth installations, troubleshooting effectively, and supporting our partners so they can deliver the best experience to their customers.This is a **remote role**, working **Monday to Friday, 9:00 AM-5:00 PM (Eastern Time)**.

**Role Overview (What You’ll Do)**:
- Act as the primary contact for contractors and installers, providing technical guidance on Mysa’s Line Voltage products (and Low Voltage when launched).
- Troubleshoot installation challenges with confidence and clarity.
- Document interactions and solutions so partners have the information they need for success.
- Work closely with senior team members and the hardware department to resolve complex issues and improve installation processes.
- Share feedback from the field to help improve product documentation, training, and tools.

**Star Qualities (Who You Are)**:
- Hands-on installation experience— with high-voltage wiring.
- Strong technical aptitude and an interest in smart home or energy-saving products.
- Excellent communication skills in both written and spoken formats.
- Ability to work independently in a remote environment while staying connected to the teamCCQ-certified electrician licence
- Bilingual in French and English.

**Bonus points if you**:
- Have HVAC knowledge
- Experience working with contractor networks
- Enjoy collaborating to improve tools and workflows

A Day in the Life (9:00 AM - 5:00 PM, Monday to Friday)

**9:30 AM**: A contractor in Montreal calls in with a wiring question for a Line Voltage thermostat. You walk them through the process, ensuring they understand both the technical steps and safety considerations.

**10:30 AM**: You review installation documentation and note a small gap in the Low Voltage guide that will be important for launch—you share the suggestion with the product documentation team.

**11:30 AM**: Video call with a contractor who’s mid-install. You watch them work through the steps, offer tips, and help resolve a small pairing issue in real time.

**12:30 PM**: Lunch break—time to recharge.

**3:00 PM**: You collaborate with the hardware department to discuss a recurring installation challenge flagged by multiple contractors, brainstorming ways to improve the process.

**4:00 PM**: Final follow-ups—sending out updated wiring diagrams and confirming that earlier cases have been resolved. You document key learnings in the internal knowledge base so the whole team benefits.

**5:00 PM**: You log off knowing you’ve helped contractors and installers deliver a flawless Mysa experience.

  • Bilingual Customer Experience Specialist

    1 week ago

    Quebec City, Canada Air Canada Full time

    **Description** **Location**: Quebec, QC, Canada (Onsite) **Salary**: $17.00/hour **Job type**: Full-time **The opportunity Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Quebec Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and...

  • Sales and Member Experience Specialist, Bilingual

    1 week ago

    Quebec City, Canada Trupanion Full time

    **Company Description** Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves. **Job Description** Position...

  • Bilingual Installation Assistant

    6 days ago

    Quebec City, Canada Hallmark Full time

    Submit your information for this opportunity Bilingual Installation Assistant (Part Time) - Québec City, QC G1N 4C1 **Bilingual Installation Assistant (Part Time) - Québec City, QC G1N 4C1** **Job Summary**: - The Installation Assistant will report directly to the Territory Manager and will be an integral part of the field installation team. Building...

  • Bilingual Installation Assistant

    7 days ago

    Quebec City, Canada Hallmark Full time

    Submit your information for this opportunity Bilingual Installation Assistant (Part Time) - Québec City, QC G1N 4C1 **Bilingual Installation Assistant (Part Time) - Québec City, QC (G1N 4C1)** **Job Summary**: The Installation Assistant will report directly to the Territory Manager and will be an integral part of the field installation team. Building or...

  • Bilingual Remote Customer Care Specialist

    2 weeks ago

    Quebec, Canada Acuity Brands Full time

    A leading industrial technology company in Quebec is looking for a Customer Service Specialist. In this role, you will be the primary contact for customer inquiries, responsible for order processing and resolving issues. The ideal candidate will have 3-5+ years of customer service experience, be bilingual in French and English, and possess strong attention...

  • Bilingual System Support Specialist

    3 days ago

    Quebec City, Canada BD Full time

    **Job Description Summary**: We are** the makers of possible** BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech...

  • Bilingual Reimbursement Specialist

    7 days ago

    Quebec City, Canada Bayshore HealthCare Full time

    **ABOUT THE ROLE** The Bayshore Specialty Rx Bilingual Reimbursement Specialist will provide reimbursement support to patients and physicians in collaboration with the Nurse Case Manager throughout the entire patient support program journey. The Bilingual Reimbursement Specialist thrives in an environment that emphasizes teamwork, accountability, possess a...

  • Remote Bilingual French/English Customer Support Specialist

    3 weeks ago

    Quebec, Canada TalentPop App Full time

    A leading customer support provider in Canada is looking for a French+English Bilingual Customer Support Specialist. In this fully remote position, you will provide exceptional customer service, build relationships, and resolve issues efficiently. The ideal candidate has at least one year of bilingual customer service experience and excellent communication...

  • French-English Bilingual Customer Support Specialist Remote

    3 days ago

    Quebec, Canada TalentPop App Full time

    A leading remote support company seeks a French+English Bilingual Customer Support Specialist to provide exceptional and friendly support. In this role, you'll manage customer interactions via calls, chats, and emails, ensuring their satisfaction while building strong relationships. Ideal candidates will have at least one year of bilingual customer service...

  • Adjoint Des Installations Bilingue

    7 days ago

    Quebec City, Canada Hallmark Full time

    Submit your information for this opportunity Adjoint des installations bilingue (Temps partiel) - Ville de Québec, Qc G1N 4C1 **Adjoint des installations bilingue (Temps partiel) - Ville de Québec, Qc** **Résumé du poste**: L'adjoint des installations relève du gérant de territoire et fait partie de l'équipe de marchandisage sur le terrain....