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Renewal Agent

2 weeks ago

Calgary, Canada Boardwalk Full time

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.
Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide these amazing benefits:

- Competitive wages
- Access to on-demand pay - get your money as soon as you earned it through Dayforce Wallet
- Profit-sharing
- Flexible group medical and dental
- Fitness and Wellness reimbursement
- Training and Development allowance
- Group RRSP matching
- Up to 20% rental discounts, and more
- _____________________________

**Responsibilities**:

- Must meet monthly objectives set out by Leader
- Greet, inform clients and conduct visits of rental apartments
- Ensure all renewal inquiries are handled as per provided instructions
- Follow-up on phone messages within 24 hours
- Meet with customers and address their needs for renewals, modifications and assignation, etc.
- Ensure post renewal follow-up
- Complete all required administration for the position on a tablet
- Coverage of the leasing office as needed
- Perform other tasks as assigned

**Experience and Educational Requirements**:

- At least two years of experience excelling in customer service and sales

**Technical Requirements**:

- Must have a reliable vehicle that is suitable for winter driving conditions
- Ability to learn and adapt to rapidly changing systems and new technology
- Familiarity with technology is an asset

**Non-Technical Requirements**:

- Professional approach and aware of the importance of delivering quality customer service
- Excellent learning and problem-solving capabilities
- Availability to work various shifts (evening and weekends)
- Flexibility and attention to details
- Ability to take responsibility for all actions and decisions and to follow through
- Excellent communication skills
- Strong planning and organizational skills coupled with ability to multi-task and prioritize
- Ability to handle sensitive and confidential information
- Ability to remain calm and to stay in control of any situation with patience, empathy and understanding
- Ability to work independently (self-managed) with efficiency and with other associates in a team environment
- Ability to learn quickly and to adapt to change
- Knowledge of the different amenities available
- Dedicated to building better communities for all our Residents and surrounding communities
- _____________________________
Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.