Ft Assistant Store Manager 2

**_All Manitoba Liquor & Lotteries employees may apply. _**_Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply. _**

**_If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs._**

**Job Purpose**:
Reporting to Store Manager, an Assistant Store Manager is accountable to and assists the Store Manager in the operation of a liquor store that provides excellence in customer service, meeting the beverage alcohol needs of its customers, while maintaining compliance with the Liquor and Gaming Control Act and Regulations as well as the MBLL policies and objectives.

**Responsibilities**:

- Analyze customer needs based on customers’ feedback, suggesting/taking corrective action when required.
- Ensure store environment is customer friendly, professional and in accordance with shelf management policy.
- Implement social responsibility programs.
- Implement marketing programs.
- Meet and exceed customer expectations in a cost-effective manner.
- Build relationships with vendors, licensees, and customers.
- Handle customer complaints at the store level.
- Perform cashier duties when required.
- Provide leadership, establish positive staff morale and build team approach.
- Identify training needs and recommend appropriate action.
- Provide orientation to new employees, on-the-job training and on-going coaching (knowledge/skills acquisition).
- Monitor staff and discuss performance feedback with Manager.
- Recommend action plans to address performance issues and problems affecting store operations.
- Manage store budget.
- Complete performance appraisals on all part-time store employees and provide input to other staff appraisals.
- Work closely with Store Manager in dealing with maintenance and security concerns.
- Manage within the collective agreement.
- Encourage a climate that supports diversity.
- Performs other duties as assigned.

**Primary Qualifications**:

- Related post-secondary education. (i.e.. Business Administration) including management, sales and marketing, computer software courses is highly desirable.
- Minimum of two (2) years of retail experience in a supervisory capacity. Experience managing in a unionized environment would be an asset. An equivalent combination of education and experience will be considered.
- Completion of the Basic Product and Higher Certificate courses.
- Demonstrated understanding of XStore.
- Demonstrated integrity, ability to motivate and manage employee performance, skill in building customer relations, ability to solve problems and make decisions effectively, commitment to promoting continuous improvement and skill in facilitating change.
- Demonstrated ability to plan, organize and execute.
- Must be able and willing to work all shifts.
- The core competencies for this position include achieving quality results, adaptability/managing change, communication, customer service, decision making and problem solving, integrity and building trust, teamwork and cooperation and valuing diversity. Leadership competencies include, building strategic performance, coaching and developing, influencing and leading. These competencies are deemed important for the success of the position and organization.
- Satisfactory work performance in the preceding twelve (12) months is a requirement. Attendance rate will be a factor in the pre-screening process.
- Enrolled in, in good standing and completing required courses in the Store Management Development program.

**Secondary Qualifications**:

- Bilingual (French/English) language skills.
- Willingness to relocate within Manitoba.

**A Great Place to Work Enjoy fantastic benefits with our Total Rewards package**

**Work/Life Balance and Wellness**
- **Discretionary Time**: Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.
- **Hybrid Work Model**: Remote/Office work for eligible positions.
- **Flex Time**: Flexible shifts and work hours for eligible positions.
- **Maternity and Parental Leave**: Top-up of E.I. maternity leave benefits to 93% of employee’s basic earnings for 17 weeks.
- **Fitness Allowance Reimbursement, depending on bargaining unit**: Up to $250 per year that can be used to cover gym memberships, fitness equipment, and more.
- **Computer Purchase /Fitness Purchase Program**: Interest free loans for employees purchasing computer equipment to increase computer literacy, learning, and professional growth, or to purchase fitness equipment for personal health and wellness.
- **Diversity and Inclusion**: Our Diversity, Equity and Inclusion Committee is made up of employee