Program Support Officer

**Program Support Officer - Regular Part Time** Status**: Regular Part Time

**Hours**: Up to 24 hours/week

**Home Campus**: IAHS (fully on-site)

**Rate of Pay**: $20.56 per hour, plus 4% in lieu of vacation

**Posting Date**: October 4th, 2024

**Closing Date**: October 10th, 2024 at 7:00pm EST

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Reporting to the Associate Dean, this position provides administrative support to a number of special initiatives and functions within the School of Health. The main responsibility of this position is to provide customer service support for students, faculty and staff.

The incumbent will be expected to trouble-shoot activities related to student and faculty issues, as well as provide support and coverage to key positions within the department. The incumbent must be able to work effectively in a fast-paced environment, prioritize tasks, and exercise independent problem-solving and decision-making skills in the execution of the various activities and issues.

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**What you’ll be doing**:
**Administrative Support & Departmental Position Back-Up**

**Provide coverage for support positions and assist with duties and responsibilities during peak workload time**:

- ** **Program Support: front office customer service, add/drop course registration, general student and faculty inquiries and triaging, exemptions, book ordering, drop-box and mail deliveries, room bookings via WhereEnCampus, new faculty orientation. For Part time faculty; set up with MyCanvas training, parking information, timesheet instructions and source the onboarding banking information.
- New Employee Onboarding - Assisting with Mohawk I.D, Helpdesk/phone set up, Office, keys, etc.
- CPD’s (continuing education points) for clinical educators required tracking and documentation.
- Course Outlines/Documents requests.
- Provide back up for support staff and the assistant to the Associate Dean where required.
- Provide assistance to the Assistant to the Associate Dean: with checking exemption requests for process and approval, pulling student status reports, promotion activities, process parking requests, product ordering for the Allied Health team office needs, thank you letter generation via Guest Speaker database.
- Scantron/Akindi - Preparing scantron requests for faculty pick up, drop/pick up scantron bag from Mailroom. Liaise with Property Services to arrange mail pick-ups during the semester. Liaise with Scantron department to ensure bag pick ups during peak times are scheduled accordingly. Notify faculty when scantrons are returned - file in cabinet.Akindi: support faculty in delivering paper based assessments.
- Printing Deliveries - Accept Printing deliveries that arrive to office and notify faculty their printing has arrived.
- Unpacking Office Supplies orders /faculty orders that arrive to office and place in cabinet or notify faculty member.
- Parking Requests - Supplying Guest Parking Vouchers for meetings/events as requested by A.D. or Faculty and supporting the ordering and pick up and tracking of the parking passes.
- Volunteer Certificates - Preparing/Populating existing template letter for each student volunteer as requested by A.D or faculty member.
- Invigilate exams as needed.
- Reporting graduation requirements met to associate governance.
- Program Handbooks - Work with Program Coordinators, Support, Collaborative Reps (McMaster) to update as required each start academic year.
- Website Updates - Updates through Welcome Platform as required by A.D., faculty, support etc.
- Manual Timesheets - Preparing timesheets for any part time employees missed hours - as per their contracted details.

**Special Events/Assignments**
- Work with Admin, Faculty/Program Coordinators, and Event organizers to determine needs requirements (ie: signage, space allocations, room bookings etc) and follow-up as necessary.
- Create and communicate schedules to all stakeholders.
- Assist with recruitment needs for student/staff volunteers.
- Other events: Destination College, Student Appreciation Day, departmental/faculty events as approved by the Associate Dean.
- Support where required during the Facilitation of the Awards process.
- Liaise with Development Office to ensure all awards available for selection are complete and accurate.
- Communicate with Program Coordinators to select award recipients and advise Awards Office within established timelines.

**Office Data Management and Communication**

On-going maintenance of the office file system and data collection including:

- Ensuring electronic copies of all course outlines, learning plans, and assessment tools are obtained from faculty and filed appropriately.
- Creation of forms and tracking systems to improve of