IT Support Specialist

6 days ago

Toronto, Canada Epik Networks Full time

At **Epik Networks**, we're not just another telecommunications and managed IT services provider — we’re a team of forward-thinkers, problem-solvers, and relationship-builders. Based in downtown Toronto, we've been helping businesses of all sizes power their communications, networks, and cloud services for over a decade.

We’re a proudly Canadian company with a global mindset, providing innovative voice, data, and infrastructure solutions to businesses across North America. Our passion is connecting people — through technology, collaboration, and above all, trust.

Now, we’re looking to bring on an **IT Support Specialist** who’s ready to make an impact and grow with a company that values curiosity, teamwork, and technical excellence.

About the Role

As an **IT Support Specialist** at Epik Networks, you’ll be the first point of contact for our clients and internal teams when technical issues arise. You’ll handle everything from troubleshooting hardware and software issues to configuring new systems and assisting with network diagnostics. If you enjoy solving puzzles, helping people, and learning something new every day — this role is for you.

Key Responsibilities
- Diagnose and resolve hardware, software, and network issues across a range of platforms (Windows, Linux, macOS).
- Set up and configure workstations, mobile devices, VoIP phones, and other client-facing systems.
- Document issues, solutions, and troubleshooting steps using our internal ticketing system.
- Assist with user account management (Active Directory, Microsoft 365, VoIP portals).
- Monitor system performance and escalate issues as needed to Tier 3 or Network Engineers.
- Participate in scheduled on-call support rotations (compensated).
- Stay current with company systems, policies, tools, and industry best practices.

What We’re Looking For

**Must-Have**:

- 1-3 years of experience in an IT support, help desk, or desktop support role.
- Strong working knowledge of Windows 10/11, Microsoft 365, and general networking concepts.
- Excellent problem-solving and communication skills (both verbal and written).
- Ability to work independently and prioritize tasks under pressure.
- Passion for customer service and a desire to go above and beyond.

**Nice to Have (Assets)**:

- Certifications: CompTIA A+, Network+, Microsoft, ITIL, or similar.
- Familiarity with VoIP systems, routers/switches, and remote desktop tools.
- Experience working in MSP or telecom environments.

Please submit your **resume** and an optional **brief cover letter** outlining why you’re interested in this role.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Pay: $67,682.44-$70,746.49 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off

Work Location: In person

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