Scheduler, Specialized Transit

6 days ago

Burlington, Canada City of Burlington, Ontario Full time

Position Type:
Part Time (Continuous)

Closing Date:
November 7, 2025

Salary/Wage Range:
$30.07 - $37.58

Working for the City of Burlington

A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.

We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.

Hours of Work

Up to 21 hours per week

Department

Transit

Location

Position Overview

This position is responsible for scheduling the Handivan (Accessible Transit Service) for people with disabilities. This service is available to registered customers who are unable to use a conventional bus.

Responsibilities- Accepts Handivan bookings over the telephone which includes taking reservations, canceling bookings and assisting with special requests.- Schedules passenger pick-up times.- Determines number of vehicles needed and prepares run schedules for each driver.- Determines if taxi service is required and schedules pick-ups with taxi company.- Schedules dispatch returns by analyzing pre-determined schedule for driver availability.- Keeps in contact with drivers and responds to any changes required to ensure continuity of service- Files and maintains records in accordance with Transit policy and procedure- Produces statistics on usage as required.- Provides reception duties for Burlington Transit.- Additional duties as required

Requirements- Applicants must possess a High School Diploma, at least 1 year experience in an office environment and 2 years of dispatching experience.- Effective communication, attention to detail and exceptional customer service skills are essential.- Previous experience in Transit administration or customer service is considered an asset.- Previous experience in Transit dispatch is considered an asset.- _ Important note_: It is expected that this position will work approximately 14-21 hours per week Monday to Friday. This position may be required to work Saturdays depending on the needs of the department_.

Accommodations

if you require accommodation to ensure your equal participation in the recruitment and selection process.

Note to Applicants:

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