Primary Care Assistant

**Requisition ID**: 362812
**Position Number**: Multiple Positions
**Posting End Date**: September 25, 2024
**City**: Winnipeg
**Employer**: Winnipeg Regional Health Authority
**Site**: WRHA Community Health Services - Various
**Department / Unit**: Primary Care
**Job Stream**: Clinical
**Union**: CUPE
**Anticipated Start Date**: ASAP
**FTE**: 1.00
**Anticipated Shift**: Days, Evenings, Weekends
**Work Arrangement**: In Person
**Daily Hours Worked**: 7.75
**Annual Base Hours**: 2015
**Salary**: $20.768, $21.245, $21.781, $22.345, $23.002, $23.586
Caring. Knowledgeable. Passionate about delivering the best possible care to your patients. You're the kind of Primary Care Assistant we're looking for at the WRHA
Grow your career in the Winnipeg Health Region where we are expanding the Primary Care Program with Primary Care Clinics open evenings and weekends Our clinics will be designed to enhance the accessibility of same-day primary care services to all Manitobans as part of our work to provide more options for non-urgent health care, outside of regular office hours.
We are currently hiring TWO (2) PCA positions (1.0 EFT each) for each location.
**Locations**:
Clinics will be located across Winnipeg at the following locations:
Seven Oaks/Inkster (Seven Oaks Hospital campus)
River East/Transcona (Concordia Hospital campus)
St. Boniface/St. Vital (St. Boniface Hospital campus)
St. James/Assiniboia (Grace Hospital campus - Access Winnipeg West)
River Heights/Fort Garry community areas (Victoria Hospital campus)
**When**:
Clinics will provide primary care services during non-traditional hours (evenings, weekends, holidays). We anticipate patients to be seen:
**Weekdays**: 5 p.m. to 11 p.m.
**Weekends**: 1 p.m. to 11 p.m.
Anticipated shifts will generally follow a Monday to Friday evenings rotation however may include days and weekends to meet operational needs.
Join our team and be a part of providing the best health care to every person we serve. Together, we can achieve our vision of - Healthy people. Thriving communities. Partners in care.
Position Overview
Reporting to the Primary Care Manager, this role functions as a key member of the Primary Health Care Team and is responsible to manage client's overall clinical visit. The incumbent performs a variety of Administrative and Team functions and acts as the client's key point of contact with their Team. This role focuses on developing and maintaining strong relationships with clients, Team members, and other professionals through direct participation in client care activities. This role is the face of a customer service system and ensures clients consistently receive responsiveness, caring, and concern. Empathy, compassion and quality are at the core of the primary care clinic's customer service system. The Primary Care Assistant must possess excellent customer service skills to assure all clients, that they are the Team's only priority during their visit. This role requires an understanding of advanced access principles and concepts to support access and patient flow within an inter-professional environment.
This position will be responsible for arranging, managing and maintaining appointments, schedules and client (records), and site organization and environmental control. The incumbent must contribute to a respectful, safe and culturally appropriate work environment, and participate in workload sharing within their Team and the overall clinic as needed.
Experience
A minimum of two years related healthcare experience required.
Working knowledge of electronic medical records preferred.
Demonstrated knowledge and experience maintaining medical records and filing systems, compiling statistics and processing personal health information.
Switchboard/receptionist experience.
Education (Degree/Diploma/Certificate)
Complete high school education, Manitoba standards, required.
Successful completion of a Unit Clerk Course and/or a Medical Office Assistant Course required.
Cardiopulmonary Resuscitation (CPR) training requirements for this position shall be in accordance with the Employer policy.
A combination of education and experience may be considered.
Qualifications and Skills
Keyboarding Speed of 40 wpm required.
Knowledge of medical terminology required.
Proficiency in Microsoft Word, Excel and Outlook required.
Cultural Safety preferred.
Mental Health First Aid preferred.
Nonviolent Crisis Intervention training preferred.
Demonstrated ability to effectively work as a team member and form respectful relationships with team members, other professionals, clients and the community.
Excellent communication and interpersonal skills.
Excellent command of the English language (both oral and written).
Knowledge of other languages especially indigenous languages considered an asset.
Respectful of diversity and values diverse perspectives and ideas.
Knowledgeable in the fundamentals of Service Excellence, Customer Service and Cultural Safety.
Ability to maintain confidenti