Homelessness Prevention Case Manager

**HOURS - **Shifts are Monday to Friday (9:00am to 5:00pm) with one late shift (11:00am to 7:00pm) per week on a set schedule. Some flexibility in work hours may be required.

**Who We Are**

The work of Good Shepherd is based on a fundamental belief in providing hope and restoring dignity to the most vulnerable members of our community. Our services include emergency food transitional housing and education for homeless and street-involved youth; hospice palliative care; community mental health programs; and supportive housing programs. We are committed to integrating Harm Reduction practices into our programs and to prioritizing the rights, dignity, and choices of those who use substances. By integrating a Harm Reduction framework at Good Shepherd, we can decrease barriers to service and better support some of our community's most marginalized members.

This opportunity is with our Good Shepherd - **Reaching Home Division**

**How You Will Make an Impact**
- Housing-focused short-term case management, eviction prevention, supportive counselling, education, and advocacy
- Provide eviction prevention services to youth, women and families who are at imminent risk of homelessness and/or need intensive short-term support to stabilize and maintain housing
- Provide advocacy and education regarding the Residential Tenancies Act and the rights and responsibilities of tenants and landlords
- Provide targeted supports in an effort to increase housing stability and prevent future housing loss
- Must be willing to assist in a hands-on capacity with the creation and implementation of client-centred housing plans
- Answer phones, determine program eligibility, conduct assessments and program intakes Work is done in the office and within the community during home visits, accompaniment to appointments, attending Landlord and Tenant Board hearings, and meeting with other community agencies
- Must be comfortable with client advocacy and navigating systems

**What You'll Bring to Our Team**
- Post-secondary education in Social Service or a related field is required
- Minimum 1-year related experience or equivalent combination of education, training and experience in Social Services or a related field
- Knowledge of or willingness to learn about the housing system in the City of Hamilton, the Residential Tenancies Act, and the Ontario Human Rights Code required
- Willingness to offer clients support at Landlord and Tenant Board hearings Have strong knowledge of and experience working with a range of issues impacting youth, women, and families including homelessness, violence against women and children, poverty, mental illness and substance use
- Commitment to and experience working within a person-centered, trauma-informed, harm reduction and housing first framework
- Excellent interpersonal and conflict resolution skills, verbal and written communication, time management and organization, and ability to prioritize workload
- Ability to work cooperatively and collaboratively within an interdisciplinary team
- CPR certification or willingness to be certified is required
- Valid G license required
- Fluency in a 2nd language is an asset
- Committed to anti-racist/anti-oppressive practice and to the mission and values of Good Shepherd

**What We Offer**
- Be a part of a caring **TEAM THAT SUPPORTS OUR LOCAL COMMUNITY**:

- Support for continuing **EDUCATION AND PROFESSIONAL DEVELOPMENT**:

- Staff recognition programs along with access to self-care supports and **EMPLOYEE / FAMILY ASSISTANCE PROGRAM**(EAP)
- ** POSITIVE **and **ENCOURAGING **atmosphere
- Make a difference and provide **HOPE**:

- Extended Health Benefits
- Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve._
- Good Shepherd has a mandatory verification of COVID-19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview._