Quality Manager

De Havilland Aircraft of Canada Limited (DHC) is a storied name in the aerospace industry, recognized worldwide for its pioneering contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 1,400 employees across British Columbia, Alberta and Ontario, as well as in markets and distribution hubs world-wide.

Established in 1928, De Havilland Canada has a rich history marked by the development of some of the most iconic and versatile aircraft ever built. These aircraft have served a variety of roles—from bush flying to commercial aviation—and are celebrated for their rugged durability, operational versatility, and excellence in performance.

Over the decades, De Havilland Canada has evolved to meet the changing needs of the aviation industry. Today, we are more than just an aircraft manufacturer; we are a comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to upholding the highest standards of craftsmanship and innovation.

**Position Summary**

Reporting to the Director of Quality, Manufacturing, the Quality Manager is responsible for developing, implementing, and maintaining quality assurance systems and activities to ensure products or services meet internal and external requirements. This includes legal compliance, customer expectations, and company standards. The Quality Manager leads a team of quality professionals and works cross-functionally to continuously improve quality performance and efficiency. This is an on-site role located in Calgary, Alberta and is a multi-site role.

Key Responsibilities

• Provide leadership and management within the department through a structural process of objective setting, performance appraisals and individual development plans as appropriate. Establish an accountable quality organization through embracing and demonstrating accountable leadership principles. Instill a culture of daily, weekly and monthly review of performance
• Plan, manage and maintain the Quality Management System (QMS) described in the Quality Manual and ensure our processes comply with Canadian Aviation Regulation 561, Industry Standard AS9100, Nadcap, and customer requirements applicable to the site. Ensure regulatory and industry approvals are valid and maintained.
• Provide direction to the Quality Control Program in Operations, including maintaining and improving product inspection plans and FAI processes. Manage quality control inspection and lead process improvement to product inspection plans and FAI processes. Manage non-conforming material control and resolutions to non-conforming product per approved processes and through liaison across different departments as required.
• Collaborate with the Supplier Quality Group to identify, trace and take action to improve supplier quality performance.
• Monitor and measure the site’s quality performance with special attention to customer related metrics. Internal and external customers are of high interest to the Site Quality Manager, who advocates for exceptional customer service, and to consistently achieve customer satisfaction.
• Support improvement initiatives to make processes better. Provide oversight of RCCA to improve internal quality. Develop and execute strategies to improve the quality of product delivered to the customer by translating opportunities into proactive actions.
• Manage the control of documents and records and day to day control of document systems. Oversee the administration of Document Control functions within the business, including maintaining document control policies and procedures and controlling Quality Systems and relevant equipment.
• Collaborate with Quality Assurance in relation to the internal audit program and address in timely manner any preventative and corrective action assigned.
• Prepare annual budget for the Site Quality activities, and manage the system for measuring the Cost of Poor Quality (COPQ) and lead initiatives for improvements.

Education & Experience required

• Bachelor’s degree in engineering or an aerospace related program or an equivalent combination of education and experience
• Experience in QMS metrics including measuring and monitoring of manufacturing processes.
• Experience performing quality assessments including prior audit experience to AS9100 or ISO9001
• Experience and Understanding of the Canadian Aviation Regulation 561, Industry Standard AS9100, and Nadcap
• Minimum 3 years' experience leading a team; including managing performance, succession planning and team building
• Minimum 5 years’ working in a Quality Team

Assets & Competencies

• Knowledge of statistical techniques and data analysis used in all phases of metrology is considered an asset
• Accreditation as a Certified Quality Manage