Retail District Supervisor

7 days ago

Vancouver, Canada Blue Ruby Jewellery Full time

Blue Ruby Jewellery is an established Canadian retailer with a deep history of providing everyday luxury jewellery to our clientele. We are an industry leader in the jewellery marketplace featuring beautiful and unique collections by local and international jewellery designers. As a locally owned company with 11 retail locations in Vancouver’s Lower Mainland, we are proud of the community we have built here with our customers, our designers, and our employees.

**Responsibilities**:

- Oversee the Retail Store Supervisors and their team’s overall performance in Revenue + KPI’s, Employee Training and Operations to ensure a systematic and cohesive approach to customer service and sales at each location.
- Coach Store Supervisors to build on opportunities and selling strategies that support KPI’s and revenue growth for individual employees and team performance.
- Manage a consistent introduction and training program for new employees in the areas of product knowledge + product care; selling skills, customer service + relationship building; operations and loss prevention.
- Manage a consistent training program for existing employees for each level of our supervisor team, coaching them on how to train employees to build strength within our teams.
- Connect our eCommerce + Social Media platforms with our Store Supervisors and teams to ensure consistent promotion and integration of these additional platforms to our physical retail store locations.
- Recognize and reward achievements when employees have exceeded expectations and demonstrated growth in achieving goals, offered outstanding customer service that was above and beyond.
- Communicate with the HR Retail Manager on recommendations for hiring, transfers, promotions and scheduling needs.
- Oversee the shift changes, schedule requests and vacation requests and communicate concerns in scheduling with the HR Retail Manager.

You are:

- Proficient in multitasking and thrive in a fast-paced environment.
- A self-starter, driven by continuous learning and ways to improve.
- Patient, empathetic, and an exceptional communicator.
- A problem solver and big picture thinker who enjoys collaborating to find solutions.
- Able to collaborate effectively within a team and independently manage and prioritize tasks.
- Proactive in seeking feedback, asking clarifying questions, and resolving issues in a non-confrontational way.
- An effective leader with an ability to motivate others.
- People and team development focused.
- Demonstrate strategic and critical thinking skills.
- Ability to adapt quickly to the changing work environment to make effective decisions.
- Excellent problem-solving skills.

**Requirements**:

- Possess a minimum of 2 years previous people management experience in a customer service environment or similar.
- Strong communication and interpersonal skills including negotiating, conflict management, and coaching.
- Ability to travel between all six locations on a weekly or bi-weekly basis.
- Strong leadership skills with the ability to collaborate with other Managers and Departments.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- Store discount
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Signing bonus

**Education**:

- Secondary School (preferred)

Work Location: In person

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