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**IDEAL CANDIDATE**:
We are looking for a full-time Immigration Consultant (RCIC) having the following attributes:
- Tech savvy - medium knowledge of Microsoft Office products like Word and Excel, cloud storage like Google Drive, digital sign tools
- Should know tools that aid in compressing, organizing, merging, splitting of PDFs
- Should know keyboard shortcuts
- Good customer service skills - should know how to take up and handle calls/deal with situation
- Be an initiative taker
- Have analytical skills - be curious and know how to troubleshoot and find the source of information and/or the solution, should know how/where to find the immigration regulation, public policies and ministerial instructions, research case law using database
- Attention to detail
- Excellent written/oral English communication, able to write high quality submission letters and responses to PFLs
- Have common sense
- Passionate about the role
- Compassionate to the customers
- Have the drive to perform repetitive tasks
**MINIMUM REQUIREMENTS FOR THIS POSITION**:
- A member in good standing with CICC
- Have a bachelor's degree
- As most of our clients are of Punjabi origin, so knowledge of the Punjabi language is necessary
- Be able to work in our Brampton office on Mondays, Tuesdays and Thursdays and two days from home
- Sign a non-compete agreement with us
- Pass a skills-based test as part of the interview process
***:
- Shows genuine interest and concern for colleagues, seeking to get the best out of them through harnessing their talents and personally supporting their growth through guidance, delegation, mentoring and involvement in decision-making.
- To undertake all other reasonable duties as requested
- Using sound judgement in assessing client risk and escalating potential issues to senior management in a timely manner.
- Taking care to consider alternatives and delivering appropriate decisions with mínimal senior management involvement.
- Monitoring visa expiry dates and alerting the client appropriately.
- Ensuring that the appropriate client records are established and maintained, and that key correspondence and documentation is saved into the CRM.
- Working with professionalism, honesty and integrity always maintains confidentiality and to model the company values.
- Ensuring the client receives appropriate news updates and alerts.
**JOB DUTIES**:
- Carrying out volume immigration casework for Canada, including case initiation, case assessment, provision of advice on applicable rules and procedures, case preparation and submission, monitoring progress and follow up on completion.
- Acts as dedicated point of contact to clients, providing highly personalized services that meet client needs.
- Listens intently to the client's needs to ensure that these needs are met and anticipates customer needs, offering pro-active advice. Remaining updated on industry events/circumstances that may be relevant to the client.
- Communicating regularly with clients to build a strong relationship while focusing on business needs and ensuring that client service review meetings are held regularly, with formal agendas and presentations
- Effectively manages time prioritizing, identify and addressing critical tasks, while remaining flexible to changing priorities.
- Utilizing resources and research complex cases/scenarios.
- Recommending improvements in work procedures, policies, or systems in area of assigned responsibility.
**Job Types**: Full-time, Permanent
Pay: Up to $26.00 per hour
Expected hours: 40 - 48 per week
**Benefits**:
- Dental care
- Extended health care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Overtime
- Weekends as needed
Supplemental pay types:
- Commission pay
Application question(s):
- Would you be willing to participate in a skills-based test and bring your laptop as part of the interview process?
- What is your RCIC Registration (License) Number?
**Education**:
- Bachelor's Degree (required)
**Experience**:
- active RCIC work: 2 years (required)
**Language**:
- English, Hindi and Punjabi (required)
Licence/Certification:
- authorization to practice as a RCIC (required)
Work Location: In person
