Store Manager

As the Store Manager, you will be working in partnership with the Store Owners and Sales Team to assist customers with their purchases. You will work with the Store Owner to calculate sales and margin targets and assist the Sales Team in reaching their targets. Together with the Store Manager you will be responsible for the recruitment, hiring, scheduling, training, and performance appraisals of the Sales Team. You will understand, implement, and ensure compliance with all Brick Group policies and procedures and be responsible for contributing to a trusting, inclusive, and productive environment.

**Accountabilities**
- Respond to customer inquiries and offer solutions in a courteous and professional manner
- Follow up with customers to identify and support their needs
- Process furniture warranty claims
- Increase delivered sales, Closing Ratio and “Return On Customer”
- Handle escalated customer service issues and offer solutions
- Organize and plan promotions and marketing events
- Maintain excellence in store merchandising, detail and customer service
- Assist with hiring, scheduling and training of the sales team
- Develop employees through goal setting, coaching and formal performance appraisals
- Implement and lead sales and incentive programs
- Increase delivered sales, Closing Ratio and “Return On Customer”
- Achieve sales and margin targets while controlling expenses
- Organize and plan promotions and marketing events
- Understand, implement, maintain and ensure compliance with all Brick Group policies and procedures
- Communicate progress effectively with the Store owners
- Schedule pickup and delivery for sales orders
- Moving and lifting of product
- Attach price tags & promotions to displays
- Unload trailers, organize stock, assemble & wrap furniture
- Represent the Brick Pincher Creek to the community
- Other duties as assigned

**Relationships**

**Internal Relationships**
- Leads by example in adhering to expectations and accountabilities
- Promotes teamwork within all departments
- Establishes and maintains a trusting, inclusive, and productive environment
- Upholds organization policies and standards
- Provides constructive feedback to the team in an empowering and motivating way

**External Relationships**
- Quickly establish rapport with others that will unquestionably complement your desire to thrive in this commission sales environment
- Consistently follow up with customers on the progress of customer service-related issues
- Promote customer loyalty by providing exceptional customer support
- Maintain open channels of communication with partners, existing and potential customers
- Seek solutions to enhance customer satisfaction
- Maintain awareness of customer satisfaction, while also maintaining company profitability

**Proficiencies and Attributes**
- Strong customer focus with the ability to see the big picture in day-to-day duties
- Positive attitude, strong business acumen, accountability and personally motivated
- Maintain excellence in detail in all areas including store merchandising and detail
- Maintain store inventory levels and inventory accuracy
- Ensure a high-level of data entry accuracy with mínimal errors
- Ability to work independently with mínimal supervision
- Ability to take initiative, evaluate, set priorities and multitask
- Flexibility and adaptability
- Professionalism with a calm, diplomatic approach
- Timely and professional in communication
- Strong communication and people skills
- Tactful, good judgment
- Knowledge of industry best practices and guidelines
- Strong listening skills and empathy
- Time management skills
- Organizational skills
- Pursues independent endeavours to further development and growth
- Ability to lift and carry heavy merchandise exceeding 50 lbs. on a regular basis
- Able to give and receive constructive feedback and embrace change

**Qualifications**
- High school diploma
- General computer skills
- Previous experience in sales and team management is an asset

**Job Types**: Full-time, Permanent

**Salary**: From $55,000.00 per year

**Benefits**:

- Casual dress
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- Pincher Creek, AB: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail management: 1 year (preferred)

Work Location: One location