Team Lead

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose - delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Team Lead based in our Courtenay Service Location. You will be at the front line supporting the delivery of BCAA’s membership and insurance daily sales operations. You will be instrumental in coaching and training your team to drive BCAA’s growth strategy and brand awareness.
- Who you are- You have exceptional critical thinking and problem-solving skills to meet and exceed sales targets- You’re a natural communicator with the ability to build strong relationships at all levels across the organization.- You can lead and inspire others to create an engaging work environment.- A task master with exceptional organizational skills and the ability to juggle multiple priorities.- A self-starter with a willingness to stay up to date with industry trends and products.

During a typical day, you will:
- Guide and support your team to ensure quality service and professionalism at every customer interaction.- Lead financial growth and productivity goals by actively selling membership, insurance products, maintaining renewals and following up with business leads.- Ensure risk management practices are upheld through ongoing document review, documentation, and coaching.- Maintain working knowledge of all BCAA Membership and insurance manuals from best practices, standards, and policies.- Act as mentor and change champion and coordinate learning needs to improve overall team performance.

What you bring- Completion of Grade 12, along with at least three years of general insurance, sales and service experience and one year of Homeowners Insurance sales- Level 2 Insurance license- Limited history of errors & omissions and solid understanding of BCAA’s business and systems- Intermediate working knowledge of MS Office (Word, Excel, PowerPoint, Outlook)- Bonus qualifications:
- Level 3 insurance license- Facilitation and training experience

The salary range for this position is $54,957.00 to $68,696.16and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 21.5%

What we offer:
- The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.- Career and personal development to help you grow and reach your goals.- Incentives that recognize team and individual sales and performance.- Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.- A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.- Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.- BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.- Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
- for permanent employees

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