Product Owner

About the Opportunity

**Job Type**: Permanent

Title Product Owner

Department Outbound Correspondence

Location Kingswood, Surrey

Reports To Head of Outbound Correspondence

Level 6

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Outbound Correspondence team and feel like you’re part of something bigger.

About your team

The Outbound Correspondence team has been set up as an early adoptor of the new cross functional team model being explored within FIL. Bringing together all the necessary skills and disciplines from propositions, technology and operations, the team has set out to form a new strategic roadmap building a new product centric approach to how the UK Workplace and Personal Financial Health (WPFH) business manages customer correspondence. The team will maintain responsibility for the underlying mechanisms, tools and technologies to consume or produce correspondence, whilst working with the associated business channels and downstream operational functions to support a best in class service model.

About your role

The Outbound Correspondence product owner you are responsible, in collaboration with the wider team, for developing the product line vision and strategy to deliver against new ambitious business results and customer outcomes, as agreed with the leadership team. In partnership and collaboration with the Outbound Correspondence lead, you will define the necessary execution strategy and the aligned talent mix to deliver the desired outcomes against ever changing client demands and expectations in addition to Fidelity’s cost and revenue targets.

As the product owner you will bring your squad(s) together to first deeply understand the client needs, envision the product approach and work with other squads to prioritise and manage the work, and take the lead to effectively prioritise and resolve dependencies. You will work with your teams, chapters and team leadership to ensure alignment of key objectives with the overall FIL vision and strategy and delivering business results and customer outcomes as measured by your specific KPIs. You will partner with chapter and team leadership to define the work and align the right talent to drive the desired results and customer outcomes.

You will need to lead across different countries with different cultures and in different time-zones. With a strong emphasis on people and team, you will need to build a cross functional group from all necessary areas of Fidelity to create a highly effective organisation that is focussed on both the change and operational aspects of the business area in remit.

Working with chapter leaders to match the right people to the right squads, you are responsible for helping Fidelity’s staff reach their full potential by empowering them to do their best work.

About you

You will be responsible for

Overseeing what is delivered by your squad and by when
- Prioritising work through a well-organised backlog of user stories, and clearly communicating what

needs to be done and by when
- Defining and clearly communicating acceptance criteria for output based on business and client needs
- Making trade-off decisions to strike the right balance between product quality, cost, and delivery

timelines, as needed maintaining standards set by chapters and teams

Delivering business results and customer value
- Determining specific and measurable KPIs to be defined for the squad
- Determining correct micro-measures, reviewing results and adjusting when needed

Serving as the voice of client or end-user
- Representing client needs and requirements to ensure they are well-understood and integrated into

the squad’s work
- Proactively seeking client feedback to learn and better understand their needs and requirements
- Facilitating product demos to empower squad members with real-time feedback from clients

Supporting and enabling the squad to get its work done
- Regularly engaging with the squad to offer feedback on work-in-progress, clarify requirements and

answer questions
- Working with group functions, shared services, and other stakeholders to make sure the squad has

what it needs to do its work
- Removing blockers or impediments that prevent the squad from progressing on its work

Product management
- Ensure your product or service is available, stable and performant
- Own product support including incident response & remediation
- Minimise technical debt through appropriate prioritisation of maintenance investment
- Understand and manage total cost of ownership for your product

Share KPIs with your primary aligned chapter/chapter area leaders
- Align on data-driven metrics to monitor business outcomes
- Utilise results to modify performance accordingly

Enabling modelling agile and digital behaviours
- Modelling behaviours to support Fidelity’s transformation t