Patient Service Representative- Sports Health

CCHS Facility: Cleveland Clinic Canada Department: Operations Job Title: Patient Services Representative Report to: Senior Manager, Sports Health ABOUT CLEVELAND CLINIC As a global, academic medical centre, Cleveland Clinic has provided world class patient care to people from around the world since 1921. Our ongoing commitment to innovation and research has led to many incredible medical firsts including the first coronary artery bypass. These extraordinary credentials along with our passion for our patients have generated global recognition and demand for our model of care. Cleveland Clinic Canada, the Canadian location of the Cleveland Clinic, opened in 2006 and has two locations in downtown and midtown Toronto. Our multi-disciplinary team of clinicians provides a variety to help our patients' age well and move better. To learn more visit. GENERAL SUMMARY The Patient Services Representative ("PSR") is responsible for the first impression when patients enter the clinic and physician/provider support. The PSR may also provide coverage from time to time for other administrative roles throughout the clinic. Superior customer service skills and a positive friendly attitude are required. The PSR will support the organization's mission, vision, core values and customer service philosophy. MINIMUM QUALIFICATIONS Education, Knowledge, Skills and Abilities Excellent oral and written communication, including presentation skills Bilingual (English and French) language skills are a definite plus. PC literate, including Microsoft Office products. Ability to work in a team environment. Strong organizational skills. Excellent interpersonal skills. Must be detail oriented. Ability to meet or exceed Performance Competencies. Ability to work under pressure and be adaptable to changing procedures and priorities while remaining flexible and responsive to requests. Must have a proven work record of dependability. Required Length and Type of Experience Minimum of one year related experience. Required Licensure, Certification or Registry Completion of Medical Office Administration certificate is an asset. PRINCIPLE DUTIES AND RESPONSIBILITIES: Acts in a coverage capacity for the following departments throughout the clinic: Front Desk, Physician support, Referrals, Sports Health, Operations o Business Development (General Administrative Support). Greets patients upon arrival and checks them in for appointment, including any paperwork or OHIP card that is required for appointment. Schedules new and returning patients for appointments. Prepares billings sheets, charts etc for physicians. Answers incoming patient calls and connects to the respective patient information and/or extension. Handles telephone information requests with courtesy, accuracy, promptness and respect for confidentiality. Receives, directs and relays fax messages. Provide general administrative and clerical support, including but not limited to drafting letters and documents, creating reports, copying, filing, faxing, scheduling appointments and mailings. Makes recommendations for improving processes and systems. Attends all staff meetings and other departmental meetings (as necessary). Other duties as assigned. CCHS ORGANIZATION-WIDE COMPETENCY ASSESSMENT REQUIREMENTS: All employees are expected to meet the standards of performance outlined in the Organization-Wide Competencies listed below as applied to the position. Customer Service Orientation includes attitude, behavior, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner. Adaptability includes teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback. Efficiency and Effectiveness includes quantity and quality of desired work, as well as organization skills necessary to perform successfully. Essential Job Requirements includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, as well as maintenance of required competencies and communication skills. Managerial Responsibilities includes overall accountability for assigned work group relative to operational goals, personnel requirements, and budgetary constraints. **Benefits**: Dental care Extended health care Paid time off Schedule: 8 hour shift **Experience**: Electronic medical records: 2 years (preferred) Medical Office Administration: 2 years (preferred) Work Location: In person