Branch Manager

**Why G&F?**
- Drive, contribute, grow - together._

At G&F, you have the opportunity to drive, develop and further your career alongside a team of passionate, empowered and engaged fellow professionals. G&F is proud to offer a caring, open-minded culture that encourages community involvement where you can contribute to causes that are important to you. You can grow your own success and feel great about working with us

**Position Overview**

The Branch Manager establishes and achieves an exceptional member experience by overseeing the branch operation and promoting service excellence. The incumbent is a strong business leader and relationship manager and partners with the branch, departments and leadership teams to contribute to the overall growth of G&F’s book. The incumbent is also a strong coach and team leader, and utilizes the ME model to help guide employees in driving successful individual and team performance.

**Core Outcomes**:

- Leadership_
- Builds and leads a cohesive team ensuring all performance management processes are established, performance standards developed, performance appraisals conducted and development opportunities identified and implemented.
- Provides leadership to all direct reports; provides coaching to build capabilities and fosters professional development to enable employees to optimize their contribution and maximize employee engagement.
- Oversees the day to day operation of the branch with a view of sustainably growing and maintaining G&F’s various areas of business and providing exceptional service to the branches and our members.
- Drives operational efficiencies to maximize resources and enhance productivity.
- Translates and Communicates G&F strategies and objectives with relevant teams and colleagues to ensure successful execution of annual business plan.
- Creates an annual business plan and budget; collaborates with the leadership team to ensure the areas of improvement are aligned with the business needs.
- Risk Management_
- Ensures routine audits and controls are in place for all member service, lending and administrative functions by regularly monitoring specific areas of operations, identifying problem areas and initiating action as required. Accountable for ensuring the Branch Manager is aware of any risks identified through this process.
- Business Development_
- Creates and executes an annual business plan and budget; collaborates with the leadership team to ensure the areas of improvement are aligned with the business needs.
- Collaborates with the Assistant Branch Manager to ensure operational targets for loan and investment portfolios are met.
- Supports the team in building relationships with referral sources in the community including centres of influence and other professional networks to promote G&F and build business.
- Identifies member needs and promotes/cross-sells products and services through direct member contact.
- Relationship Management_
- Ensures branch team is representing and delivering the G&F brand and service standards consistently and effectively.
- Gauges member needs by utilizing appropriate feedback channels to optimize overall member experience
- Responds to member feedback and communicates/escalates concerns, collaborating as appropriate to ensure a constructive solution.
- Community Investment_
- Develops and manages relationships with organizations and groups to build and promote the credit union’s corporate social responsibility and commitment to community.
- Leads and/or participates in G&F-sponsored educational seminars and information sessions.
- Builds and maintains positive relationships within Centres of Influence (COI), community and business network.

**Requirements**:

- 7-9 years’ related experience
- Post-secondary business degree or diploma
- Demonstrated success in business development and relationship management
- Demonstrated leadership experience with the ability to motivate and drive team performance
- Successful completion of Financial Planning I and CUIC 210 plus additional related courses
- Equivalent combination of the above may be appropriate

**How to Apply**: