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Client Services Manager

2 weeks ago

Ottawa, Canada Jet Black Hair & Studio Full time

**Duties**:

- Greet clients and visitors in a friendly and professional manner
- Answer phone calls, schedule appointments, and manage the salon's calendar
- Provide information to clients about salon services, pricing, and availability
- Check-in clients and update their information in the salon's software
- Assist stylists and technicians with client needs and requests
- Handle cash transactions, including processing payments and providing change
- Maintain a clean and organized reception area
- Manage inventory of salon products and supplies
- Follow salon policies and procedures to ensure smooth operations

**Skills**:

- Excellent organizational skills to manage appointments, schedules, and client information effectively
- Strong time management skills to prioritize tasks and handle multiple responsibilities
- Exceptional customer service skills to provide a positive experience for clients
- Good communication skills to interact with clients, stylists, and other staff members
- Attention to detail to ensure accuracy in scheduling and maintaining client records

Join our team as a Salon Receptionist and be part of a dynamic salon environment. We are seeking an organized individual with excellent time management skills to provide exceptional customer service to our valued clients. As a Salon Receptionist, you will play a vital role in ensuring smooth operations by managing appointments, handling phone calls, and assisting stylists. If you have a passion for the beauty industry and enjoy working in a fast-paced environment, we would love to hear from you.

**Requirements**:

- High school diploma or equivalent
- Previous experience in customer service or receptionist role preferred but not required
- Familiarity with salon services and products is a plus

**Job Types**: Full-time, Part-time

Pay: $18.00-$20.00 per hour

Expected hours: 20 - 40 per week

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Ottawa, ON K2P 0M8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

Work Location: In person