Team Leader

**COMPETITION NUMBER**

PC25030

**CLASSIFICATION NAME**

Registered Nurse Class B (RNCB)

**POSITION TITLE**

Team Leader (NBHL)

**CLASSIFICATION CODE**

RNCB

**BARGAINING UNIT**

NBNU

**UNIT LOCATION**

Moncton

**STATUS**

Full Time Permanent

**FULL TIME EQUIVALENT**

1.0

**HOURS OF WORK**

Starting with 0800hr to 1600hr Monday-Friday. **Subject to change due to operational requirements.**

**ANTICIPATED START DATE**

As soon as possible

**ANTICIPATED END DATE**

Not applicable

**SALARY RANGE**

As per collective agreement

**LANGUAGE REQUIREMENT**

Written and spoken competence in English and French is required

**CLOSING DATE**

June 25, 2025
- Imagine a career where, at the end of every day, you know you've made a positive difference in the lives of people who need your help._

NB Health Link (NBHL) leverages technological solutions and innovative clinical delivery models to provide access to care for New Brunswickers who don't have a family doctor or nurse practitioner. The program provides patients who are registered with the program access to a network of family doctors and nurse practitioners throughout the province - offering in-person, telephone and online appointments in both official languages.

As part of NBHL, your role is vital in our province's overall health. Join an integrated team of health care professionals, dedicated to providing New Brunswickers with outstanding, highly coordinated primary health care.

**JOB SUMMARY**

Reporting to the manager, the Team Leader is part of the NB Health Link team. The Team Leader is a crucial team member who, with the support from the clinical manager, provides leadership and direction to the clinical team. The Team Leader will also fulfill a Care Coordinator role, depending on assignment.

**KEY RESPONSIBILITIES**

The Team Leader will perform a variety of duties, those include but are not limited to:

- Assuring the leadership and supervision of the clinical staff and is also the point of contact for them.
- Troubleshooting the day-to-day obstacles in clinic.
- Planning the clinical staff schedule and overseeing the changes as needed while having a high regard for optimizing patient’s schedules between providers.
- Coordinating with the multidisciplinary team and the leadership team to offer optimal care to the patients.
- Acting as liaison with the management team for the overall report of clinical efficiency and challenges.
- Acting as an ambassador for the program by promoting the program’s values and mission.
- Ensure patient records contain all relevant medical information.
- Demonstrate compliance with all program’s specific performance metrics, participate in the evaluation and/or measurement of these metrics, and plays an active role in improving personal, team and program performance.
- Uses expert knowledge and professional judgment to assess the patient’s chief complaint/concern and provides approved interventions based on caller needs.
- Review care path recommendation with the patient that is congruent with evidence base practice.
- Builds credible and therapeutic relationship with the patient by communicating effectively, articulating information clearly, and using appropriate language, clarifying the message to the receiver, validating understanding, and demonstrating cultural competence.
- Process calls and online inquires based on NBHL’s Policies and Procedures.
- Adheres to processes to provide service in a care effective and time efficient manner for all patients.
- Identify and assess appropriate patients for alternate services and communicate information to service provider.
- Maintain effective working relationships with physicians and nurse practitioners, hospital unit managers and staff, community agencies and partners.
- Promote and communicate the care plan goals to the NBHL Interdisciplinary Health Care Team.
- Lead and participate in patient care conferences to help coordinate services and share information related to known and potential NBHL patients.
- Coordinate care planning with patients, caregivers, and healthcare team, including physicians and nurse practitioners, to facilitate Primary care.
- Such other functions as may be assigned by the Director or Manager, which are consistent with the role of the Triage Nurse.
- Assist in orientation/education of new physicians/nurse practitioners/community partners and new staff regarding the NBHL program.
- Other responsibilities assigned by the medical director or manager.

**REQUIRED QUALIFICATIONS AND OTHER JOB REQUIREMENTS**:

- Registered in good standing with the Nurses Association of New Brunswick
- BCLS certification and maintain competence.
- Three (3) years’ experience in acute care setting. Other nursing lead specialty clinic experience may be considered.
- Demonstrated commitment in achieving goals and objectives by using transformational leadership skills in all interactions.
- Have sound analytical skills and clinical judgment.
- Ability to work effecti