Manager, Fraud Operations, Tim Hortons, Canada

**About Restaurant Brands International**:
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with more than $35 billion in annual system-wide sales and over 28,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI working towards its goal of improving sustainable outcomes related to its food, the planet, and people and communities.

**Our opportunity for you**:
80% of Canadians visit a Tim Hortons restaurant at least once per month. We're the #1 mobile app in food and drink category, the #2 largest loyalty program in Canada, and one of the top 25 mobile apps in the country. Tim Hortons also currently supports more than 300,000 children on teams in hockey, soccer, ringette, lacrosse, softball and baseball leagues in Canada and the United States.

To continue this success, we are deepening our relationship with guests and their communities. The next step is to build out our digital ecosystem and expand our TimCard offering to include next-generation financial tools and products. Our goal is to double the number of guests using our app every month. We're quickly growing the team and need a **Manager, Fraud Operations **in our Toronto office. You will be the lead in supporting Tim Hortons financial services business unit in preventing, detecting, assessing, and mitigating fraudulent activities. You will use your experience in fraud management to develop and implement a fraud management framework that mitigates potential financial loss. We aim to serve and meet the digital payments needs of Canadians, while connecting them to the brand Canadians trust most.

Join us and help build the next generation of digital experiences for Canada's most-loved brand

**What you'll do**:

- Assist in defining fraud management strategies for the business unit to detect, identify and proactively prevent fraudulent activity to minimize fraud losses
- Develop and implement risk management framework that mitigates fraudulent activities and potential financial loss
- Monitor events and transactions for suspicious and fraudulent activity, and conduct fraud investigations
- Leverages knowledge of fraud management platforms and tools, to define fraud detection rules using industry best practices based on business needs to mitigate fraud
- Manage 3rd party fraud management service providers
- Define and develop fraud reporting, recommending updates to metrics to track to ensure the business unit is reducing fraud risk.
- Develops ad hoc reporting to identify and address emerging threats
- Collaborate with IT and Technology to deliver fraud prevention solutions to be leveraged in day-to-day functions and activities

**What you'll bring**:

- Bachelor's degree in finance, accounting, economics, business administration, or legal (Master's Degree preferred)
- 4+ years of experience in fraud operations in the banking/financial services sector
- High proficiency with MS Excel
- Experience with relational databases and SQL
- Hands-on experience using best in class financial services fraud management and detection solutions tools
- Excellent problem-solving skills (i.e. problem definition & structuring, analysis definition, insight generation & recommendation generation)
- Ability to supervise and manage multiple projects at the same time
- Ability to work with shared leadership and in cross-functional teams

**Benefits**:

- Pension matching
- Hybrid
- Health benefits (medical, dental)
- Short
- and long-term disability
- Comprehensive global paid parental leave
- Telehealth
- Employee Assistance Program
- Discounted Gym Memberships
- Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request._
- #LI-Hybrid_