Current jobs related to Team Lead, Customer Support - London - Trackunit

  • Housing Support Team Lead

    6 days ago

    London, Canada Indwell Full time

    Come Build Hope and Homes with Us! Housing Support Team Lead - Full Time Enhanced Program Embassy Commons, London, Ontario **Salary**: 52,200- $61,000 Closing Applications on June 3rd, 2025 **Position Description**: Working as part of the interdisciplinary team, reporting to the Program Supervisor, the Housing Support Team Lead will be responsible for...

  • Team Lead

    3 weeks ago

    London, Canada Roots Corp. Full time

    Job Description Posted Saturday, January 10, 2026 at 5:00 AM WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. In addition to our customers, an intrinsic part of...

  • Customer Support Supervisor

    4 weeks ago

    London, Canada Toromont Cat Full time

    Overview Toromont Cat is looking for a Customer Support Supervisor who will provide operational leadership to the on-site team and will be accountable for meeting critical business goals while leveraging global safety best practices and sustainable processes. While being the key point of contact to customers. Note: Rotational Schedule of 2 weeks in / 2...

  • Packaging & Manufacturing Project Lead — Customer & Team

    4 weeks ago

    London, Canada PAKFAB Full time

    A leading packaging solutions provider located in London, Ontario, is seeking a Project Team Lead. This full-time role involves managing customer projects and internal teams, requiring over 5 years of experience in project management or customer service. Strong leadership abilities and excellent communication skills are essential for ensuring efficient order...

  • Customer Support Specialist

    2 weeks ago

    London, Canada J.D. Power Full time

    External**:Customer Support Specialist** Location**:Remote Canada** Reports to**:Senior Manager, Customer Support** **Position Overview**: **Responsibilities**: - Build relationships with dealers remotely via phone - The ability to work independently but also as a team player - Time management and superior organizational skills - Educate Dealers on key...

  • Shift Team Lead

    1 hour ago

    London, Canada Starbucks Full time

    A popular coffeehouse chain is seeking a Shift Supervisor in London, Ontario, to assist in managing store operations during scheduled shifts. This role involves providing legendary customer service, overseeing staff, and maintaining store standards. The ideal candidate has a strong background in customer service and the ability to lead and motivate a team....

  • Shift Team Lead

    1 hour ago

    London, Canada Starbucks Full time

    A global coffeehouse chain is seeking a Shift Supervisor to assist the store manager in daily operations. Responsibilities include leading the team to deliver exceptional customer service, ensuring a clean and inviting atmosphere, and following operational policies. The ideal candidate has customer service experience and strong communication skills. Join a...

  • Team Lead, Recycling

    6 days ago

    London, Canada Goodwill Industries Ontario Great Lakes Full time

    **Team Lead, Recycling** Goodwill is hiring, join our growing organization today! We are looking for people just like YOU! The Team Lead, Recycling is responsible for the effective day-to-day supervision recycling, warehousing operation and dock management. Reporting to the Operations Supervisor, the Team Lead, Recycling takes an “on the floor”...

  • Product Support Team Lead — Hands-On

    3 weeks ago

    London, Canada BusPlanner Inc. Full time

    A software solutions company for student transportation is seeking a Product Support Team Lead in Southwestern Ontario. This role combines hands-on technical support with team leadership, requiring over 5 years of experience and proficiency in SQL. The ideal candidate fosters a high-performing team and enhances support processes. This position starts with a...

  • Customer Success Team Member

    2 weeks ago

    London, Canada Security ONE Alarm Systems Full time

    **Join Security ONE: Where Innovation Meets Protection** At Security ONE, we're not just another security company - we're pioneers of peace of mind. For almost half a century, we've been committed to safeguarding homes and businesses across Ontario, providing cutting-edge security solutions backed by unwavering reliability and exceptional service. **Our...

Team Lead, Customer Support

2 weeks ago

London, Canada Trackunit Full time

We are looking for a **Team Lead for our new North American Customer Support, Tier 1** team, part of our Global Customer Support organization, to lead and guide our team to deliver an amazing customer experience to customers from around the globe.

As a Team Lead for this function you will have a unique opportunity to shape and influence how the team services Trackunits customers as well as being a guiding light in setting up new processes, workflows and more. You will join a leadership team of 4 leaders from both North America and Europe as we work to provide fast, excellent assistance with a high focus on customer satisfaction. Our mission is to deliver effective support through a blend of expertise, empathy, and efficiency, ensuring a seamless and positive experience for every customer interaction.

Cooperation and compassion are our key qualities, so you can be sure we provide you the support you need on this unique career path.

With our locations in the hearts of London and Kitchener, Ontario, we offer you a flexible setup where you can work from one of the two hubs and with the possibility to work from home.

**What’s in it for you?**:

- A place in an **agile growth SaaS business**, with possibilities to grow internally in the company. We are moving fast, so fasten your seat belt and prepare to be adaptable. Back in 2020 we were 150 employees at Trackunit and we have just passed 400 employees.
- International environment with regular check-ins and social events across teams, departments and borders.
- We take your **personal and professional development** goals seriously and we support them through training, coaching and mindfulness as well as with an outspoken feedback culture to help you identify your strengths and opportunities. We do this by touching upon your impact on our triple focus: impacting yourself, impacting teams/relations and impacting the organisation/strategy.
- **Flexibility and hybrid working is not just a cliché** **to us** or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.

**Who are you** ideally**?****:

- You have experience from a similar position or you have hands on experience within the fields of Customer Care, Technical Support, Customer Success or another customer facing role.
- You enjoy guiding your team through compassionate and close mentorship/coaching with an emphasis on the individual and their growth
- You and your decisions are guided by data and you collect actionable data on your team and any tasks that comes your way
- You are a team-player, who is always open to new ideas and finding the best solution for our customers in close collaboration with the rest of your team, other departments and stakeholders - because it’s a lot more fun to get things done together
- You are methodical and ensure that actions follow a process, framework or system to allow repeatability and deny bias
- English skills at a professional level. We are first and foremost a global organisation with international colleagues in and outside of Denmark, and the same goes for the customers you will support.
- Being fluent in Spanish or French is advantageous.

**Primary responsibilities**:
**Operations & Customer experience**
- Promote an excellent customer experience
- Work with your team to ensure our customers receive the best possible experience when interacting with Trackunit
- Attend meetings and reviews with customers and Commercial or CS teams
- Take lead on complex customer cases and manage complaints
- Coordinate operations throughout the day
- Ensure the team knows what to prioritize and how to approach daily operations
- Monitor and highlight ongoing issues, incidents and other critical information or events to ensure team is up-to-date
- KPI Adherence
- Ensure necessary dashboards and reports are setup and continually developed in order to monitor and report on Performance and KPI adherence
- Take action to ensure continuous adherence and escalate if needed
- Participate in monthly performance call with a focus on actions and solutions
- Lead and assist with projects
- Run projects directly related to the team in collaboration with our CX Ops team and other organizations
- Work with other teams on relevant projects or product launches

**People Management**
- Team growth and development
- Conduct regular check-ins with focus on mental health and well-being as well as performance and KPIs
- Conduct impact conversations every 3 months with focus on growth and overall direction for your team-members
- Recruitment efforts with our People team
- Plan and enroll improvements based employee satisfaction surveys
- Training
- Gather feedback on training needs from your team
- Interact with in-house expert to plan and prep training
- Conduct yearly merit con