Customer Service Representative

16 hours ago

Comox, Canada Budget Car & Truck Rental Full time

**Job Description - Customer Service Representative**

**Customer centric position with a service-based sales program that can significantly increase your income**

**Reports to**:
City Manager

**Position Summary**

**Position Responsibilities**
- Answering customer inquiries
- Quoting Rates effectively
- Opening Rental Agreements
- Closing Rental Agreements
- Ensuring customer satisfaction and solving customer service disruptions as needed
- Following service-based sales recommended dialogue.
- Communicating policies and procedures effectively to customers.
- Continually learning best practices
- Engaging in training as required.
- Completing administrative tasks as directed by management.
- Identifying fleet needs for same day and upcoming days.
- Clean cars and trucks between flights

**Position Requirements**:

- Customer Service focused.
- Shift flexibility as needed to meet business demands.
- Punctual and accountable for shifts
- Willingness to learn.

**Qualifications and Experience**
- General communication with team members.
- General customer service.
- Class 5 driver’s license. **(required)**_Drivers abstract will be requested upon hire_
- Sales experience considered an asset

**Knowledge, Skills, and Abilities**
- Excellent listening and communication skills.
- Flexibility and ability to adapt to changes.
- Work alone and in a team environment.
- Vehicle knowledge considered an asset.
- Sale skills considered an asset
- Time management skills
- Ability to pass security screening to work in an airport

**Working Conditions**
- Regular schedule with flexibility to work weekend shifts if required
- Evening and night shifts
- Clean vehicles off site
- Work alone and in a team
- Ongoing training and feedback.

**Job Types**: Full-time, Fixed term contract
Contract length: 5 months

Pay: $18.50-$19.50 per hour

Expected hours: 40 per week

Additional pay:

- Commission pay
- Overtime pay

**Benefits**:

- Employee assistance program
- On-site parking

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Overtime
- Weekends as needed

Licence/Certification:

- Class 5 Licence (required)

Work Location: In person

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