Project Manager, Content Management

Terms: Full-time, Permanent

Starting Salary: Commensurate with Experience

Location: Hybrid model
- Ottawa office occasional

Join Health Standards Organization (“HSO”) as we empower and enable people around the world to continuously improve quality of care. We proudly work with leading experts & people with lived experience to develop standards, assessment programs and quality improvement solutions. We strive to standby, live by and model our values: Trust, Inclusion, Collaboration, Innovation and Learning.

This Project Manager role is an opportunity to tap into your knowledge and experience as a project lead and content creator whose primary accountability is to manage the development and organization of diverse program assets and support the delivery and adoption of new quality improvement programs for Accreditation Canada and our international partners. These programs harness new standards, assessment methods and a new digital assessment platform to drive greater engagement in the accreditation process, and readily accessible data outputs from quality improvement initiatives.

You have firsthand knowledge of healthcare systems having worked in health and social service settings. You are innovative, detailed and enjoy working both independently and in a team-based environment. You take pride in your natural propensity to ensure your projects are completed with excellent quality and connected to the big picture. You find fuel in meeting deadlines and surpassing expectations. You can reprioritize and stay flexible to manage and adjust your deliverables, as required. You have a genuine enthusiasm for the work at hand as you collaborate with cross-business units’ team members to ensure accurate, consistent, and high-quality outputs are achieved.

Let’s break it down. Your responsibilities include:

- Modeling, communicating, appreciating, and making decisions based on Health Standard’s Organization’s mission and its role, and a consideration of organizational risks.
- Manage the design, development, and successful completion of collaborative, team-based projects from end-to-end.
- Ensure projects and required activities are planned in a way that is focused on the delivery of value to the enterprise through the intended outcomes. This requires both the efficient and effective management of resources, time, work etc. to promote progress and adaptability, when required to continue to meet business objectives.
- Lead activities to support the roll-out of new programs/content to enable client transitions to a new experience, and ongoing adoption across sectors with cross-functional teams.
- Facilitate decision making process including providing advice and guidance to team members and key stakeholders when decisions or options are required.
- Research, prepare, and present complex information in a clear and concise manner.
- Communicate with project team(s) and key stakeholders regularly to provide updates on project progress and gather information to advance your project(s) operationally or strategically.
- Ensure that the story and learnings about the journey of your project(s) are well documented with key lessons learned communicated/shared with the broader team as they arise and upon completion of the project.
- Build meaningful relationships with your colleagues as you develop and deliver resources and training to support their adoption of the new continuous improvement accreditation program.

Key Skill Sets
- Master’s degree in a related field, such as Healthcare and/or Business Administration
- Demonstrated experience working with healthcare professionals /or in a healthcare of social services settings.
- 7+ years of progressive and varied experience in a similar position.
- Experience in project management - with various stakeholders.
- Strong organizational and planning skills.
- Tried and tested assessment, analytical and critical-thinking skills.
- Understanding a program and projects in the context of an organization and within the context of the health care eco-system by having in-depth knowledge of healthcare systems. You might have worked as a clinician.
- Demonstrated understands of the people/stakeholders/outputs and applied learnings.
- Understands the principles of change management and experience in anticipating the need for change and monitor change activities.
- Comfortable and efficient with technology and working in a hybrid environment. (i.e., Smartsheet, SharePoint)
- Appreciation for diversity and recognizes value of different opinions, roles, experiences, cultures, and backgrounds.
- Accountable for work delegated to others (peers, team members, experts).

You’ll stand out if you...
- Are bilingual - to be able to communicate in English and French is a strong asset (or any other languages for that matter).
- Clinical experience.
- Knowledge of healthcare systems having worked in health and/or social service settings.
- Deep understanding of the continuum of health care