Quality Supervisor

**Key Responsibilities**:

- Identify and institute corrective action investigations, determining root causes and defining corrective/preventive action measures.
- Interface with customer quality representatives concerning problems with quality assurance and assure that effective corrective action is implemented, including conducting internal and external audits and validation reports of CAR’s implemented.
- Support safety processes, requirements and culture.
- Support the ISO/9001-2015 & TL-9000 V R6.1/R5.5 certification process and maintaining quality System.
- Report to Branch Manager on quality issues, trends and losses. Managing monthly KPI reports for branch.
- Manage and conduct monthly Safety meetings and monthly audits and inspections of equipment.
- Manage and drive 5S housekeeping audits and reports.
- Drive Quality Management systems in QMS, CAR’s, Calibrations and EDOCS creation of team member’s profiles.
- Performing internal audits.
- Prepare quality control reports including data analysis, and maintain metric capture programs, trending activities and implementing the QC plan.
- Assuring products and processes meet required customer and internal quality standards and requirements for the branch.
- Maintain a Quality System meeting customer and registration system requirements.
- Conduct training to meet company and audit requirements
- Identify process and product deficiencies and research improvements.
- Perform calibrations as required, and maintain records.
- Set up and participate in QATs and meetings.
- Manage Temp service providers records for new and archived employees within our Edocs system.
- Keep information updated in the Quality Management Systems (QMS)
- Train/assist employees in department procedures and performance expectations.
- Motivate production/quality performances and document deficiencies.
- Lead continuous improvement initiatives to enhance quality and efficiency.
- Special projects as assigned.

**Skills**:

- Strong root cause and trend analysis reporting skills.
- Excellent analytical, problem solving, organizational, decisions making, and follow-up skills.
- Excellent written and verbal communication skills.
- Ability to create and deliver presentations.
- Excellent experience in Excel, Word, and Power Point - will need to be able to chart and graph trends, create metrics, and track and monitor data
- Ability to work independently and as a team player.
- Must be able to communicate with all levels of management.
- Must be detail oriented
- Must be flexible in work duties and schedule.

**Experience**:

- 3-5 years of Quality management experience, preferably in a Distribution/Warehouse center environment.
- Previous experience in training and development of quality team members preferred
- Previous experience with root cause analysis and 5Why techniques.
- Experience auditing processes and writing work instructions.
- Proven experience in trending data analysis reports.
- Previous experience auditing processes and reporting deficiencies
- Experience with Six Sigma/5S/LEAN concepts and enterprise telecom experience is a plus.
- Experience with ISO/9001-2015 & TL 9000 V R6.1/R5.5 preferred.
- Knowledge of General WorkSafe BC Standards preferred.
- Experience with continuous improvement methodologies.

**Canadian Residents Only**:
**Communications Test Design, Inc. Employee Privacy Notice**
- Last updated June 2024_

This Employee Privacy Notice (“**Privacy Notice**”) describes the collection, use, and sharing of your personal information through the course of your tenure with Communications Test Design, Inc. (“CTDI,” “we,” “us,” or “our”) and its subsidiaries and affiliates.
- **APPLICABILITY OF PRIVACY NOTICE**

This Privacy Notice applies to personal information collected from personnel of CTDI. The term “**personnel**” includes Canadian employees and those that work on a non-permanent basis, such a temporary and contract workers, independent contractors, consultants, and interns. The term “personal information” used herein is as defined in applicable privacy legislation.
- **COLLECTION AND USE OF PERSONAL INFORMATION**

During the course of your tenure with CTDI, we collect personal information about you, as well as personal information related to your spouse, dependent(s), or family member(s) (collectively, “**dependents**”), where there is a legitimate reason to do so in connection with our relationship with you. To the extent we collect personal information on your dependents, you should inform your dependents that you are providing this information to us and why, and make sure that it is acceptable to them.

Through your tenure with CTDI, we will collect personal information to:

- **Administer reimbursements**: We collect, from you, your _identifiers_ (name and physical address), _financial information_ (bank account and routing number), and _corporate financial information _(CTDI-issued credit card), and details of travel or expenses incurred in connection