IT Service Desk Analyst

6 days ago

Mississauga, Canada UCS Forest Group Full time

**Who We Are**: UCS Forest Group is North America’s premier distributor and importer of specialty wood products and decorative surfaces for the architectural woodworking, commercial and residential furniture, and cabinet-making industries. We offer a comprehensive selection of hardwood lumber and softwood lumber, as well as a full line of decorative panels. The quality of our products and service experience is unparalleled. From Toronto to Vancouver and Calgary to Kelowna, we are Delivering the Difference to Canada as Upper Canada Forest Products.

**About the Role**: The IT Service Desk Analyst's role is to ensure proper resolution of issues so that our employees across our North America can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user incident and service requests and escalating incidents when considered appropriate and necessary to maintain expectations set by senior management. Problem resolution involves the use of diagnostic and request tracking tools, as well as a frequent requirement to provide in-person, hands-on help to users across all technology platforms.

**You will be responsible for**:
Providing excellent customer service across all areas of the business
Documenting all pertinent information relating to the incident or service request, including name, department, contact information and nature of the request, problem or issue
Contributing to the IT knowledge base and user guide documentation
Testing fixes to ensure problems have been adequately resolved
Performing post-resolution follow-ups to service requests
Adhering to SLAs to manage end user expectations
Alerting management to emerging trends in incidents
Assisting in software releases and roll-outs and communication to the end users
Assisting with end-user training/support, as required

**Skills & Requirements**:
College diploma or university degree in the field of computer science or equivalent and/or 1-2 years equivalent work experience.
Knowledge of basic computer hardware, including laptops, desktops, servers, VoIP telephony and mobile devices (ie. iPhone, iPad)
Experience with desktop and server operating systems, including Windows 10, Office 365, Windows Server 2012/2014, Citrix, Active Directory
Application support experience with creating/logging/resolving tickets
Exceptional customer service orientation
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks
Hard-working with experience working in a team-oriented, collaborative environment

  • Service Desk Analyst

    1 week ago

    Mississauga, Canada Veriday Inc. Full time

    We are hiring a **Service Desk Analyst** to join our growing company for full-time employment. The Service Desk Analyst/ Lead is responsible for understanding customer needs and support processes, with a commitment to quality and to customer excellence. This role involves the performance of Level 1 services & support to clients (internal and external) and...

  • Service Desk Analyst

    1 day ago

    Mississauga, Canada Mattamy Homes Full time

    **Location**: Mississauga, Ontario - Monday, Thursday, Friday (in-office) & Saturday, Sunday (remote) **Company**: Mattamy Asset Management **Department**: IT Enterprise Services, Mattamy Asset Management **Employment Type**: Full-Time **Reports to**: Manager, Service Desk Learn more about what makes working at Mattamy special and our award-winning...

  • Analyst-service Desk

    1 day ago

    Mississauga, Canada Peel Regional Police Full time

    **Job Type**: Temporary, Part-Time **Department**: ITS Client Technology Services **Location**: Brampton/Ontario As an Analyst - Service Desk within our ITS Client Technology Services Department, you will be the single primary contact for users regarding all technical support, and will involved in diagnosing, assessing and restoring customer computer...

  • Service Desk Analyst

    3 weeks ago

    Mississauga, Canada Canada Cartage Group Full time

    The Service Desk Analyst provides effective and timely operational and technical support to end-users concerning system applications, hardware and software. This includes receiving, prioritizing, documenting and actively resolving incidents and problems, and escalating where necessary.Location: Hybrid - 6767 Davand Drive, Mississauga, ONSchedule: Monday to...

  • Service Desk Analyst

    3 weeks ago

    Mississauga, Canada Canada Cartage Group Full time

    The Service Desk Analyst provides effective and timely operational and technical support to end-users concerning system applications, hardware and software. This includes receiving, prioritizing, documenting and actively resolving incidents and problems, and escalating where necessary. Location: Hybrid - 6767 Davand Drive, Mississauga, ON Schedule: Monday to...

  • IT Service Desk Analyst

    1 week ago

    Mississauga, Canada Bayshore HealthCare Full time

    Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. The IT Service Desk Analyst reports directly to the Manager, IT Service...

  • Bilingual Service Desk Support Analyst

    1 day ago

    Mississauga, Canada CDW Full time

    **Description** At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that...

  • (Canada) Senior Analyst, Revenue Operations

    6 days ago

    Mississauga, Canada PointClickCare Full time

    The Deal Desk is a centralized, corporate Revenue Operations function responsible for governing non-standard, high-value commercial deals across PointClickCare. The team partners closely with Sales, Finance, Legal, and Executive Leadership to ensure pricing, billing, and contractual decisions balance customer flexibility with disciplined financial standards....

  • (Canada) Senior Analyst, Revenue Operations

    7 days ago

    Mississauga, Canada PointClickCare Full time

    The Deal Desk is a centralized, corporate Revenue Operations function responsible for governing non-standard, high-value commercial deals across PointClickCare. The team partners closely with Sales, Finance, Legal, and Executive Leadership to ensure pricing, billing, and contractual decisions balance customer flexibility with disciplined financial standards....

  • Murex Business Analyst

    2 days ago

    Mississauga, Canada Signature IT World Inc Full time

    The challenge for a Murex Analyst is to accurately investigate and resolve discrepancies within Murex modules, ensuring data integrity and reliable risk calculations across treasury, FICC, and EQD products. They must collaborate effectively with cross-functional teams, automate manual processes, and maintain comprehensive documentation to support seamless...