Accounts Payable Help Desk Agent

1 day ago

Edmonton, Canada Enverus Full time

**Accounts Payable Help Desk Agent**

***

**Why YOU want this position**

Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus’ innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading and risk management, and reduce costs through automated processes across critical business functions. Enverus is a strategic partner to more than 6,000 customers in 50 countries.

We are currently seeking an **Accounts Payable Help Desk Agent** to join our operations team. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world’s most dynamic and fastest-growing sector.

**Performance Objectives**

As an Accounts Payable Help Desk Agent, you will play a crucial role in ensuring our customer and their vendors receive exceptional support and guidance to their inquiries. You will be responsible for troubleshooting, diagnosing, and resolving customer and vendor inquiries. Your expertise and commitment to customer experience will be essential to our success.
- Log all vendor AP inquiries in a designated case tracking system, ensuring all relevant information is documented accurately
- Diagnose and troubleshoot invoice, field ticket, purchase order related issues, working closely with vendors to resolve problems efficiently and effectively.
- Regular and predictable attendance for the designated shift may include rotating holiday support.
- Build rapport with our customers and drive high customer satisfaction.
- Maintain product and technical knowledge to provide quality support.
- Follow department and Enverus processes and procedures.
- Escalate issues to customers as needed, thoroughly document relevant information to facilitate resolution, and anticipate follow-up questions and next steps.
- Applies broad theoretical job knowledge typically obtained through advanced solutions
- Work is closely supervised for complex work and limited for routine situations
- Challenges faced can be involved but are not typically complex
- Receives general instructions and supervision on support tasks and team assignments.
- Ability to manage multiple tasks in high pressure situations.
- Ability to manage client relationships as a single point of contact.
- Must possess excellent organizational and time management skills.
- Must possess excellent communication, and facilitation skills.
- Strong organizational skills, set priorities and meets deadlines.
- Ability to learn new skills with little guidance to meet client needs.
- Proficient with Microsoft Office Products including Word, Excel, PowerPoint.
- Proficient with customer facing tasks such as presentations and training.
- Ability to work remotely from home
- Associate’s degree or equivalent work experience

**Position Details - Physical Demands**
- Ability to sit for long periods, work on a computer with repetitive motions and utilize devices typically found in an office environment.
- Able to safely lift up to 35 pounds at a time using safe lifting techniques.
- Ability to communicate effectively with another person.
- Regular and predictable attendance is required.
- Travel requirements: 0% or as required for company needs

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