Front Office Agent

1 week ago

Vancouver, Canada Carmana Plaza Full time

Carmana Plaza, a hotel located in downtown Vancouver, is offering an exciting career opportunity for a Front Office Agent. We are a unique hybrid of a traditional boutique hotel providing nightly stays in our spacious suites as well as extended stays in our high rise residences.

We are currently searching for a full time Front Office Agent to join our team. As an ambassador of the hotel, the Front Office Agent is responsible for providing first-class guest experience through professional and courteous customer service from the moment guests arrive at the property until they check out.

Some duties and responsibilities will include:

- Providing accurate and timely information to guests about hotel policies, services, and amenities and informing guests about the facilities and services of the property.
- Responding to all guest requests appropriately.
- Remaining alert, friendly, courteous, and helpful to guests and fellow associates at all times.
- Providing a hospitable welcome and experience by greeting guests throughout the day, check-in and check-outs, ensure guest requests are coordinated across departments, logging and delivery of packages, relocating guests as necessary, etc.
- Maintaining accurate guest records, including cash and credit handling, ensuring room rates and tax charges are posted accurately, gift certificate and vouchers, etc.

**Qualifications**
- Completion of a college diploma. Graduation with Tourism/Hospitality Management Diploma or Post-Secondary Degree preferred
- Fluency in English, including excellent verbal and written communication skills.
- Available to work shifts, including mornings, evenings, weekends and holidays.
- Good knowledge of the Vancouver, tourist attractions, and attractions, while remaining up to date with special events on and near the property.
- Capable of standing for long periods of time and helping with guest luggage, as required.
- Knowledge of basic accounting principles, debit and credit transactions, and various payment methods available to guests is required.
- Ability to work effectively in an innovative, fast-paced, and multi-tasked environment while resolving problems with facts and sound reasoning.

We are an equal opportunity employer. Start challenging yourself today in an environment that embraces diversity and provides competitive pay and great benefits.

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Hotel & Accommodations Guest Services Staff: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

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