Client Service Representative, Hour Bank
7 days ago
**About Us**:
For over 50 years, the Independent Contractors and Businesses Association (ICBA) has been the voice of B.C.’s construction industry. Today, ICBA represents more than 4,000 companies, and is one of the leading third-party providers of group health and retirement benefits in B.C. with more than 170,000 people protected by an employee group benefit plan administered by ICBA Benefits.
Helping businesses keep a promise to their employees is a great feeling, and that is what we deliver every day. We are one of the pre-eminent construction industry associations in Canada, and one of the largest and fastest growing providers of group health benefits in Western Canada. We are looking for great team members who want to feel fantastic about the benefit plan services and customer experience they provide.
**Key Responsibilities**:
- Troubleshoot customer issues
- Proactively contact clients to check in with them, and to explain new features and processes
- Establish and maintain relationships with customers, agents, insurance company representatives
- Assist in administrative tasks as required
**Qualifications**:
- Previous contact centre, benefits administration or payroll experience an asset
- Strong communication skills (verbal and written), and ability to multi-task
- Ability to effectively present information and respond to questions from clients, covered members, agents and insurance company representatives
- Ability to access information as needed to respond to inquiries using available resources such as SharePoint and proprietary software systems
- Highly professional and organized with the ability to manage / follow up on outstanding tasks
- Friendly, professional and polite with experience in customer service and/or employee benefits
- Interpersonal skills: team player, tactful, sensitive, flexible, works well with others
**Why Join?**
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health, dental, and life insurance, spending accounts, as well as matching RRSP.
- Opportunities for professional development and career advancement.
- Supportive team environment that values collaboration, innovation, and excellence.
- A chance to work with diverse clientele and make a positive impact on their businesses and employees' lives.
Pay: From $60,000.00 per year
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
**Education**:
- Secondary School (preferred)
Work Location: Hybrid remote in Surrey, BC
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