Manager, Transfers

Requisition ID: 213982 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **_ Purpose_** Leads and oversees Mutual Fund Transfers in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. **_ Accountabilities_** - Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. - Supervise the activities of the department to consistently maintain service standards. - Provide staff with responsive and incisive problem solving guidance. - Research and prepare responses for escalated or procedural issues to senior management. This may include the co-ordination and liaison with various areas of the Bank to ensure customer satisfaction and resolution of the issue. - Identify operating problems and employee requirements to recommend improvement/solutions, obtain Management concurrence and implement recommendations. - Actively seek opportunities for improvements in quality, controls and productivity, as well as, encouraging staff to participate in the Continuous Improvement process, and customer satisfaction. - Ensure the department is operating in adherence to Bank Policy and Mutual Fund Securities and Legislation.- Assume assigned responsibilities of the Manager, in the latter's absence. - Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. - Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. - Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team. **_ Dimensions_** - Number of employees: 12-15 - Products: Scotia Mutual Funds, 3rd Party Mutual Funds, Non-Registered and Registered Accounts (RRIF, LIF, LRIF, PRIF, LIRA, RRSP) - Systems: RPM SSUI, IPUI, Intralink, FundSERV, FundCom, CGI PrimeBase, and Image/AS400 **_ Education / Experience / Other Information_** - Thorough knowledge of Bank policies and procedures and an excellent knowledge of Securities Commission rules and regulations. - Immediate, responsive and effective support is essential in resolving customer dissatisfaction. He/she must can quickly identify, document and resolve procedural and system problems, on an ongoing basis and must fully' understand-the scope of these problems to determine resolution and/or what area of escalation is required. - Proven ability to organize workloads and motivate staff, set priorities, anticipate demand and manage time to a deadline is essential. - Analytical, research and problem solving skills are essential; the incumbent is responsible for the execution of complex adjustments, requiring the review of several reports, microfiche and Investor client files. - Effective and diplomatic communication skills to maintain a harmonious work relationship with various internal and external partners. - Knowledge of Bank's Human Resources policies, practices and legal requirements. - He/she must be able to co-ordinate many different activities. The incumbent must be able to work independently and efficiency within the established service target levels and time frames. - Post-Secondary Education. **_Working Conditions_** - Work in a Hybrid environment; non-standard hours are a common occurrence. Limited travel domestically. Location(s): Canada : Ontario : Mississauga Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.