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Company Description

EMCO Corporation was founded in London, Ontario in 1906. EMCO is one of Canada’s largest integrated distributors of products for the construction industry. EMCO offers products in the distinct categories of plumbing, waterworks, industrial and HVAC. We strive to satisfy the needs of our customers with a focused product assortment, transported and sold through an extensive network of 250 Profit Centers, distribution warehouses and showrooms across Canada.

**Job Description**:

- Assist customers who purchase material at the Profit Centre
- Research product for customers and provide recommendations on our assortment of product
- Enter, pick, and pack sales orders generated at the counter, shipping, or city call
- Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter
- Maintain and clean the counter area including any merchandising displays, aisle maintenance
- Inform the buyer when stocks levels are low
- Follow up on backorders with vendors and provide customers accurate delivery dates
- Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
- Navigate and find a solution for customer concerns and complaints
- Perform other tasks as requested by the Profit Centre Manager and/or Supervisor

**Qualifications**:
**Skills and Qualifications**
- Grade 12 diploma or equivalent; College and/or University degree an asset
- A minimum of 2 years of experience with customer service, counter sales, or previous experience with or knowledge of plumbing and building products sold at the Profit Centre
- Outstanding customer service and verbal communication skills
- Excellent relationship building skills with customers, vendors, and teammates
- Ability to learn and operate the applicable software system used to process orders
- Experience working in a fast-paced environment
- Intermediate math skills with a strong attention to detail
- Ability to learn how to operate material handling equipment
- Possess a strong work ethic and a high standard of integrity
- Ability to work well independently and in a team setting

**Preferred Skills**
- Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
- Experience using Infor M3, Word, Excel, and Outlook

Additional Information

About Our Team:
Here at Universal Supply, we offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve. Please insert any additional information on your PC in this paragraph (team, culture etc.)

Why Join Our Team?

Universal Supply (a division of EMCO Corporation) is an integrated wholesale distributors of plumbing and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way

In addition, we will offer you:

- Great mentors and on-the-job training
- Growth potential with competitive salary, benefits, and commission plan
- A career with a solid, stable company with strong core values
- Participation in our pension plan with employer contributions
- Work-life balance and flex time
- Multicultural place to work