Retail Experience Associate

4 days ago

Aurora, Canada The Woods Cannabis Full time

The Retail Experience Associate is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

Maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Shift Leaders are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Shift Leader is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

**Core Competencies and Requirements**
- Strong knowledge of retail sales principles, methods, practices, and techniques.
- Strong work ethic and positive team attitude.
- Ability to guide, educate and motivate employees.
- Strong customer service and troubleshooting skills.
- Strong communication skills (verbal & written).
- Familiarity with security alarm systems - enabling and disabling.
- Ability to learn and adapt to sales software quickly.
- Proven data entry, data editing and typing skills.
- Exceptional conflict resolution, negotiation, and objection handling skills.
- Able to respond quickly in a dynamic and changing environment.
- Excellent organizational and time management skills.
- Experience with cash management.

**Job Duties**
- Open and Close retail store, including activating and deactivating alarms.
- Greet and assist customers in a manner that models exemplary conduct to other staff
- Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
- Assist with team member onboarding, training, and continuous education.
- Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
- Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
- Ensure all customer complaints are addressed and handled professionally.
- Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
- Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
- Where necessary, identify and suggest technology solutions to meet evolving customer needs.
- Escalate team member issues to direct manager.
- Act as a steward of education and compliance.

**Education, Training & Experience**
- 2 years of experience in the retail industry.
- High school diploma or GED required.
- Experience in all aspects of customer service.
- Clear criminal record.
- Provincial Cannabis Certification.

**Working Conditions**
- Manual dexterity required to use desktop computer and peripherals.
- Ability to stand for long periods of time.
- Ability to lift 25 pounds.
- Overtime as required.

**Job Types**: Full-time, Part-time

Pay: From $18.00 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Store discount

Application question(s):

- Do you have a Cannsell?
- Do you have retail or customer service experience?
- Do you have knowledge of cannabis brands and products?

Work Location: In person

  • Nespresso- Sales Associate

    7 days ago

    Aurora, Canada Match Retail Full time

    Overview: Match Retail is looking for a **Sales Associate **seeking a **part-time** opportunity to join our team and represent our client, NESPRESSO in Candian Tire Aurora (15400 BAYVIEW AVE - Aurora, Ontario L4G 7J1). Working alone at the Nespresso kiosk within the retail location, you will be educating clients on the Nespresso brand, offering product...

  • Wireless Sales Associate

    6 days ago

    Aurora, Canada OSL Retail Services Full time

    Overview Wireless Sales Associate | Part -Time | Aurora, ONOSL is a dynamic, people-driven company providing outsourced sales services. We celebrate unique and energetic people that work together to deliver incredible results; great have a hunger to succeed and never miss an opportunity to recognize and celebrate each other's milestones. We support those...

  • Retail Store Associate

    2 days ago

    Aurora, Canada Winners Full time

    Winners At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find...

  • Wireless Sales Associate

    1 week ago

    Aurora, Canada OSL Retail Services Inc Full time

    Overview: **Wireless Sales Associate | Part-Time | 5778 Aurora, ON** OSL is a dynamic, people-driven company providing outsourced sales services. We celebrate unique and energetic people that work together to deliver incredible results; great people doing great things every day! We have a hunger to succeed and never miss an opportunity to recognize and...

  • Wireless Sales Associate

    2 hours ago

    Aurora, Canada OSL Retail Services Inc Full time

    Overview: **Wireless Sales Associate | Part-Time | 5778 Aurora, ON** OSL is a dynamic, people-driven company providing outsourced sales services. We celebrate unique and energetic people that work together to deliver incredible results; great people doing great things every day! We have a hunger to succeed and never miss an opportunity to recognize and...

  • Wireless Sales Associate

    5 days ago

    Aurora, Ontario, Canada OSL Retail Services Inc Full time

    Overview:Wireless Sales Associate | Part -Time | Aurora, ONOSL is a dynamic, people-driven company providing outsourced sales services. We celebrate unique and energetic people that work together to deliver incredible results; great have a hunger to succeed and never miss an opportunity to recognize and celebrate each other's milestones. We support those...

  • Retail Services Manager

    1 week ago

    Aurora, Canada Staples Canada Full time

    : 1259444 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If...

  • Sales Associate

    2 weeks ago

    Aurora, Canada Jane's Cannabis Shop Full time

    **_Come Join Us!_** Jane’s Cannabis Shop is a new, family operated, Cannabis retailer in Aurora, Ontario. We hope to foster a fresh and comfortable shop environment. We are gearing up to hire a welcoming team to help us achieve a culture of friendliness and warmth for our customers and staff. **Position Overview**: The sales associate is responsible to...

  • Store Associate

    3 hours ago

    Aurora, Canada Sherwin-Williams Full time

    This position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client...

  • Retail Sales Associate

    2 weeks ago

    Aurora, Canada ASHARIO Full time

    Working in an ASHARIO cannabis store is different from any other career. You are creating moments of connection with our community. ASHARIO cannabis requires partners who have the passion to learn about cannabis, can engage positively in a fast-paced environment, and build relationships with our customers and team members. **THE ROLE** ASHARIO is looking...