Community Mental Health/peer Support Worker

**JOB SUMMARY**

Reporting to the Manager, Housing Support, the incumbent will be responsible for the delivery of services in our 24-hour programs - Rehabilitation and Recovery, Skill Development, Tenancy Support and Peer-Led Respite - while meeting the Key Responsibilities and Accountabilities to the Organization. This position may require flexibilityto work-days, evenings, and overnights (awake) on weekdays, weekends and on all public and general holidays. Daily schedule may vary according to program needs. This is a bilingual position in both official languages.

**QUALIFICATIONS AND ABILITIES**
- Degree, Diploma or Certification in a mental health and/or social services discipline.
- 2-5 years’ experience in the provision of mental health and/or social services.
- Strong written and verbal communications skills in English and French.
- Satisfactory Employment record.
- Ability to function in a demanding and stressful environment.
- Demonstrated ability to work with mínimal supervision.
- Provide a current and satisfactory Criminal Record Check and Adult and Child Abuse Registry Check.
- Experience in computer programs i.e. Microsoft Office, Outlook.
- Understanding of mental health issues.
- Good critical thinking and problem-solving skills required.
- Acute sense of discretion, confidentiality and professionalism.
- Complete WHMIS training and understand the safety precautions and emergency procedures of potential hazards.

**KEY RESPONSIBILITIES AND ACCOUNTABILITIES TO SARA RIEL**
- Represent the Mission, Vision and Values_of Sara Riel _
- Respond to requests for information and orient new and potential Service Recipients and referral sources to Sara Riel admission requirements and program guidelines.
- Demonstrate a positive role model in all internal and external interactions, maintaining rapport with referral sources, to build a strong network of external resources, and facilitate intake
- Prepare for, attend and participate in all appointments, staff, team and case meetings and attend training, conferences and/or expositions as a representative of Sara Riel Inc.
- Provide Support and Services with Administrative Related Duties_
- Provide support and services under a person-centered, recovery care model in accordance with to the self-identified needs of the Service Recipient.
- Document all relevant information and generate clear, concise and accurate reports detailing significant interactions; and provides oral summarizations at shift changes; gather and record all statistical information necessary for program delivery and evaluation.
- Other duties as assigned and in accordance with outlined policies, procedures and guidelines

Ensure the Well-Being and Safety of the Service Recipients and the Property
- Perform routine walk-throughs of the property; identify and take action to correct or minimize any safety risks; communicate any maintenance needs to the Supervisor or designate.
- Undertake any necessary daily cleaning tasks specified in accordance with property standards.
- Effectively Manage Crisis and Risk Situations_
- Effective for all participants of Sara Riel including those in supportive housing programs.
- Identify and evaluate immediate risks of self-harm and/or violence and act to minimize these risks in accordance with Non-Violent Crisis Intervention Training (NVCI) and Applied Suicide Intervention Skills Training (ASIST).
- Promote responsibility, empowerment and exploration of choices; facilitate problem-solving and communication to resolve the crisis and to minimize risk.
- Notify Sara Riel On-Call as well as notify/activate any emergency resources as necessary.
- Document all relevant information and follow up with Sara Riel support team members.
- Complete and submit Critical Incident Report forms to supervisor or designate within 24 hours.

**COMMUNITY MENTOR SUPPORT**

Rehabilitation and Recovery
- Work with Service Recipient (and assigned staff) to determine individualized Rehabilitation and Recovery Plans, including SMART Goals and Action Plans focused on successful attainment.
- Communicating with service teams and attending case conferences as needed.
- Create and facilitate workshop, self-help, mutual-support and skill-development groups
- Provide motivational support and assistance with time/daily schedule management through weekly one-on-one meetings, or as directed by Service Recipient’s needs.
- Support Service Recipient’s medication compliance, as determined by their Plans.
- Skill Development_
- Assist Service Recipients with improving and maintaining Instrumental Activities of Daily Living (IADLs) through instruction, role modeling and community mentorship which provide the skills and strategies necessary to successfully engage in their own mental health recovery process.
- Develop outcome measures and evaluation tools directly demonstrate program effectiveness.
- Monitor ongoing assessments to keep current, and approve changes made as required based on Serv