Automotive Parts Specialist

Company Description
**A position for people who like to give advice**

Whatever the division you join, your knowledge will be essential for our team. When a client needs a part, our **trusted **parts specialists are there to answer their questions and help them get the right one. we believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving **forward**.

Join a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and clients. Our 5000 colleagues proudly serve thousands of customers every day across Canada.

Support our overall operations and be key in the service we offer to our clients.

If the hat fits, we’d be proud to have you wear it Send us your resume and join a people-centric company with a reputation of excellence.

**Job Description**:
**NAPA Auto Parts** is seeking an experienced **Full-Time Automotive Parts Specialist **for our **NAPA Toronto Integrated Business Solutions (IBS).**

Under the supervision of the Operations Manager you will be responsible for establishing and maintaining good relations with our customers by providing courteous, efficient, and professional service.

You will support overall store operations in order to meet NAPA’s exacting customer service and operational standards by preparing customer orders and processing returns.

**Job Duties & Responsibilities**:

- Handle orders and requests for parts or parts information efficiently.
- Specify and identify parts needed to meet customer requirements, using online and book catalogues.
- Use parts information resources to identify parts required accurately.
- Effectively communicate features, benefits and warranty policy information to customers.
- Create purchase orders for requisitions on non-stocking or special-order parts.
- Follow-up on special order items and notify the customer when received.
- Located out-of-stock parts from other sources.
- Recommend substitute and complementary products to what the customer is asking.
- Manage the daily store operations.
- Maintaining inventory on display, on shelves and in bins.
- Performing physical inventories.
- Reporting any discrepancies in stock levels.
- Upgrade knowledge automotive and heavy-duty products and services by training on-the-job and participation in educational and development programs.

**Qualifications**:
**Preferred Education and Qualifications**:

- Automotive aftermarket and parts supply background and/or knowledge an asset
- At least six months of heavy-duty parts and procurment background and knowledge.
- Ability to work in a fast-paced retail environment
- Able to lift up to 50lbs.
- Communication skills
- Priority management
- Computer-literate with the ability to learn and become proficient in any software program
- Action oriented
- Listening skills
- Teamwork and excellent customer service skills
- High school diploma
- Strong math and reading comprehension skills.
- General understanding of various functions of a distribution center.
- Warehouse experience and material handling equipment experience.
- Ability to use a forklift or willingness to be certified within 90 days of hire.
- Proof of vaccination will be required for this location as per the client.

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities, and talents, represents the richness of our culture. During the selection process, let us know if you need any accommodations. This information will be kept entirely confidential and will only be used to ensure you have a fair and pleasant experience with us

We will contact you as soon as possible if we think we have the hat for you