Night Auditor/front Desk Agent

7 days ago

Mississauga, Canada Hyatt Place Kelowna Full time

**Are you a people pleaser? Then we have the job for you As a Night Auditor at the Hyatt Place Hyatt House Mississauga Airport Corporate Centre, your primary responsibilities will be running the end of day process and providing 100% Guest Satisfaction on the overnight shifts.**

**Responsibilities & Skills**
- Night Auditors are responsible for greeting and registering guests.
- Providing outstanding guest service during their stay.
- Settling the guest’s account upon completion of their stay.
- Counting cash and enacting proper cash controls
- Proper telephone management of answering calls & transferring calls
- Making and modifying reservations and conducting concierge duties.
- Following up on known guest requests before the arrival time period
- Jump in to help our F+B team during breakfast preparation, and/or closing procedures for the dinner services when needed.
- Balancing the day's revenues and running the End of Day process.
- Will work with other staff members at all times, including security.
- Monitor the Public Area cleaner and conduct walk arounds to ensure public area cleanliness is above Hyatt standards.

**Qualifications**
- Ability to work a flexible schedule as shifts will include evenings, weekends and holidays. Some afternoon shifts in case of call-in.
- Previous serving experience in a hotel or restaurant is an asset
- Constant Standing/Walking
- Strong verbal communication skills
- Positive attitude and excellent work ethic
- Detail oriented and organized
- Ability to work well alone as well as in a team environment
- Enjoys greeting guests in a courteous and professional manner

**Job Types**: Full Time, Permanent

Work Remotely
- No

Pay: $18.00-$18.25 per hour

Expected hours: 37 - 42 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Hotel Night Audit: 2 years (preferred)

Work Location: In person

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